Beautiful hotel; front desk staff was very efficient when checking in a long line of customers. Room was comfortable and clean. Great location! Easy access to alot of local entertainment, stores, eateries, etc. Great experience for our first stay at this hotel. Would highly recommend.

Disliked: Nothing.

Con - I requested, reserved and paid for a club room through ConcertHotels, but when I got to the front desk the staff had no knowledge of the premium request (lack of proper communication between ConcertHotels and the Renaissance). The front desk staff was able to accommodate the request however once I showed my itinerary. The room was spacious, clean and comfortable, and the staff was exceptionally professional and helpful. The location can't be beat. Valet parking as mentioned earlier is expensive, but there are nearby self-parking alternatives which are much less expensive if you don't mind parking your own car.

Liked: Location; room; staff; club breakfast.
Disliked: Miscommunication between ConcertHotels and Renaissance.

Not bad, but not good....

Liked: Staff was friendly and helpful. Breakfast and lunch was decent at the restaurant in the lobby.
Disliked: My room had a water leak in the ceiling and I had to move. They were very gracious at the front desk when I brought up my concern. The hotel is supposed to be going through some updates in the near future. It needs it. Housekeeping could have done a better job with cleaning the room. I found hair in my sheets and in the bathroom.

Not worth the price

Liked: It just was not worth the price.
Disliked: I didn't like that you had to pay for parking. It didn't include breakfast. There was a communal microwave. There were no vending machines. There was renovations on my floor. The pictures of the room online shows views of the harbor but my room view was of the hotel common area.

I will definitely recommend to...

Liked: So clean, great location and staff very professional and on point

Very good

Staff was very rude and...

Liked: Staff was extremely rude and no help at all
Disliked: Better staff with positive attitude

Exceptional

unsatisfied?

Liked: The buffet.
Disliked: The site show a harbor view background and when you check in the room has a parking garage view? Also no face cloths. The refrigerator was not cold? The mattress was uncomfortable.

I will stay again but...

Liked: I liked the location, the staff were friendly and professional. I loved how the lobby and the rooms were super clean.
Disliked: Nothing was wrong with the property, except for I picked the wrong time to stay because it was extremely a lot of kids running around the property and they were loud. (Cheerleading competition).

Exceptional