Modern clean hotel.

Liked: Many American hotels are old, dated relics of the 70s with feeble attempts at modernisation. Thus hotel is different. Clean, modern facility with friendly staff. And that skytrain by the door means you’re 5 minutes from the domestic terminal! Ideal.
Disliked: Slightly overpriced.

Booking need to refund me...

Liked: The location of the hotel was great.
Disliked: I didn’t receive the room I booked, I booked a bigger corner King room ,instead I received a regular king room. They changed my room and then put me in someone else room this was bad, so unprofessional

Very good

My stay was wonderful, everything...

Liked: I loved the staff member that helped me check-in energy was wonderful she made my day
Disliked: The first staff member i talked to was rude she caught an attitude when i asked questions and hung up in my face before i could ask another one

Good

The hotel is well appointed...

Liked: The property is new and well appointed. Our room was clean, comfortable, and well lit. The property is located close to the domestic terminal of the airport. Also, on the morning that we checked out of our room, one of the staff members went out of her way, literally, to direct us to the sky train.
Disliked: The only less than positive impression regarding our stay was our brief interaction with the representative at the front desk who was not especially welcoming or friendly. He seemed distracted and less than enthusiastic about checking us into our room. He was not rude, but I would not recommend him for employment in the hospitality industry. The only reason I would not stay at the hotel again is its distance from the international terminal at the airport which is quite a long shuttle ride.

Exceptional

Very good

Exceptional