Clean; the rooms are spacious and well set up.

Liked: Most quiet hotel that you can imagine.

Very good

Exceptional

Exceptional

Close to shopping and fabulous...

Liked: Great location
Disliked: Renovations taking place

Very good

Shit service!

Disliked: The staff told us to pay the additional cost - resort fee at the counter when we about to check in, which we already paid the full price via Booking.com. But at that time, I did not know I paid the full amount.The male staff then mentioned he would charge two fees in total, 1) the deposit, 2) resort fee, then swiped the credit card, but we did not know the exact amount he gonna charge us, as the total amount was not shown on the credit card screen at all. The deposit will be returned once check out. At the time, we were so confused about the resort fee, but we had no choice to pay then. After checking, we did pay the full amount including the resort fee via booking.com.It was the man who was so incompetent to check if we paid the additional cost or not, he was so insist to get credit card swiped. We back to the counter, and explained the whole situation to the lady, she just said “uh it’s not charged with the resort fee.” What a misleading communication from this hotel! Then on Day 2, when we back to hotel at night, we found a foldable mattress in our room which we did not request at all! Called to the front desk, it ended up they collected the foldable mattresses on the next day (which they said they would pickup right away on the evening). When we check out, the counter printed out the bill with “$ 0” charges. Days after, we even got an unexpected charge from this damn hotel. Very poor customer service! Very unprofessional and unorganized hotel.

Very good

Liked: Hotel was updated and very clean. Also, within walking distance of several good restaurants/bars.
Disliked: Hot tub wasn't working.

It was clean, but we...

Liked: It was clean.
Disliked: Everything was a hassle. Staff wasn’t very helpful with info. Valet parking only. Had to use a garage that I found on my own. Resort fees that were not mentioned during booking.

Exceptional