Beautiful hotel; front desk staff was very efficient when checking in a long line of customers. Room was comfortable and clean. Great location! Easy access to alot of local entertainment, stores, eateries, etc. Great experience for our first stay at this hotel. Would highly recommend.

Disliked: Nothing.

Con - I requested, reserved and paid for a club room through ConcertHotels, but when I got to the front desk the staff had no knowledge of the premium request (lack of proper communication between ConcertHotels and the Renaissance). The front desk staff was able to accommodate the request however once I showed my itinerary. The room was spacious, clean and comfortable, and the staff was exceptionally professional and helpful. The location can't be beat. Valet parking as mentioned earlier is expensive, but there are nearby self-parking alternatives which are much less expensive if you don't mind parking your own car.

Liked: Location; room; staff; club breakfast.
Disliked: Miscommunication between ConcertHotels and Renaissance.

unsatisfied?

Liked: The buffet.
Disliked: The site show a harbor view background and when you check in the room has a parking garage view? Also no face cloths. The refrigerator was not cold? The mattress was uncomfortable.

I will stay again but...

Liked: I liked the location, the staff were friendly and professional. I loved how the lobby and the rooms were super clean.
Disliked: Nothing was wrong with the property, except for I picked the wrong time to stay because it was extremely a lot of kids running around the property and they were loud. (Cheerleading competition).

Exceptional

Exceptional

Liked: The best hotel experience I've had in a while, thank you all so much!!!
Disliked: I have no complaints, except for they should have more meat options for breakfast. Everyone doesn't eat pork

Pleasant

Very good

Poor!

Liked: Near aquarium and easy to get to airport. Bed comfortable
Disliked: Run down. Restaurant not open. Coffee machine not working at first and gave us coffee that had been sat around for a while. Charges for WiFi

Very good

Liked: Paying to park is expensive. No microwave in the room. the view was beautiful. I would stay again because i know how to prepare.

Very good