Better than the Ritz Carlton

Liked: Everything location, comfort, dinner, was excellent
Disliked: Nothing it was better than the Ritz Carlton however, I overslept and missed breakfast.

Very good

Everything was great. I recommend.

Very good

Superb

Exceptional

Good

Liked: The room
Disliked: I received several emails in the weeks before our stay advertising for a 3 course surprise dinner in the restaurant. I made a booking for this. At arrival we were informed that the restaurant was closed on Sundays and the surprise dinner would be in the bar. Arriving for the dinner in the bar we were informed that we could choose a 2 course meal from the bar menu including burgers, paninis and sandwiches. It makes no sense to advertise so much for a gourmet dinner on days where the restaurant is closed and then replace it with a bar menu. I was very disappointed.

Very good, but can be...

Liked: The hotel itself looked good, especially the reception area with the wonderful Christmas decorations and chandeliers.
Disliked: 1. The wardrobe in my room had a weird construction. You couldn't hang anything full length, even long jumpers and skirts couldn't be hung freely.2. No black tea. I am sure you have many English clients (I heard a number of English accents during my stay). Would it be so difficult to have a black tea like English Breakfast or Assam available as an option? Not everyone likes fruit or herbal teas. Darjeeling is all very well, but it is a floral tea, not to everyone's taste (certainly not mine).3. The service at Emil's Bistro was at times pretty slow. For example, one time we ordered tea and cake at the same time. The cake came pretty quickly, but it was another 20 minutes before we got the tea, by then we had finished the cake.

Exceptional