Regency Inn Iola Guest Reviews
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0.5 miles from Iola centre |
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Sharon Wed, 1 January 2025
What a bunch of crooks....
Liked: I still have not received the property’s email as promised about my itemized bill from last Friday night. I was charged $98.06 and shown nothing else on my receipt for my debit card. It was supposed to be $63.20 for the room then 8.75% tax plus 6% city tax so that comes to $72.52 total. That is what I booked on Booking.com. I was overcharged $26.08. What a shame. I want a refund for that amount. And I want an itemized explanation on what the $26.08 charge was for. This is unacceptable. Send my refund to my debit card that I used.
Disliked: I didn’t like being frauded. Price not as promised on Booking.com. Lots of extra charges charged out of thin air and no explanation.
Don Wed, 11 December 2024
Rip off
Liked: Room was clean
Disliked: I booked a queen room for 2 nights booking said there were 3 rooms left .$114. When I got there they said they didn't have anymore queen rooms and I would have to take a king room with extra charge. Then said they would take care of it , when he charged my card he hit me for $185. I do not recommend this place .
Ethan Thu, 28 November 2024
great
Liked: room size
Disliked: shower space
Karen Fri, 1 November 2024
Never again. Needs shut down
Liked: Absolutely nothing!
Disliked: Staff was a very unpolite very rude. The room was disgusting. Nothing worked there was bugs everywhere. Do not recommend this motel for anyone.
Kelley Mon, 28 October 2024
2 star
Liked: employee was nice
Disliked: bugs in the room. tv didn't work, no ice machine or vending machine worked
Kristine Fri, 25 October 2024
Wouldn’t stay again
Liked: The bed was comfortable.
Disliked: Room wasn’t clean, tv and refrigerator didn’t work. Was overcharged and hotel staff gave us run around to get a refund. Still haven’t received a refund.
Kiley Mon, 21 October 2024
Not clean, staff not helpful,...
Liked: .
Disliked: There was a old gallon of milk in the fridge and the fridge was unplugged, microwave was dirty. No iron. Did not look like anyone had seeped but just mopped over dirt and had a STRONG smell of fabuloso. I was overcharged by 25+, the booking said 126.00 which included taxes and fees and the hotel charged 158.00
Eisenmann Sun, 29 September 2024
Horrible, the Staff live behind...
Liked: Breakfast was honey buns and nutty bars. Not good. There is no restaurant.
Disliked: This motel is a drug-den and the staff lives behind the desk in the office, that is unacceptable.
Collins Mon, 9 September 2024
They lie about having rooms...
Liked: Nothing really to say about liking the place. It is what it is. Its actually not a great place at all. They take advantage and scam people.
Disliked: The customer service was atrocious. They act like they are a huge corporation and you can not get a hold of anyone who works there. They told me the extra charges will go back on my card when we checked in, and within 12 hours they said that they would not honor their word. I paid almost double the amount and they said the best they could do is take off $50. I could go on and on about what was said but I am writing multiple reviews and putting in a complaint to the FTC about the scam they are running.
Crissy Mon, 26 August 2024
Very poor
Disliked: Dirty dirty! Tin dirty, toilet, mirrors, sink, floor. Lamp didn’t work. Tv couldn’t get turned on, then pipe leaking on floor. Charged is a deposit then we never got it back.