Regency Hotel, Leicester | ConcertHotels.com

Bad

Exceptional

Disappointing

Liked: Overpriced! Cracked walls , cold rooms .

Pleasant

Very good

Liked: Near the centre

worst hotel we have ever...

Liked: nothing, it was terrible. the room had mould in it, the duvet cover hid the dirtiest duvet you have ever seen
Disliked: see above. the whole experience was shocking. wish he had left. couldn't cancel. please don't stay here if you want a nice stay. would like a refund. left at 5.40am as we couldn't stand the smell anymore. it costed £89 what a rip off. There was also 2 smashed up cars in the car park which made you uneasy about leaving your own car.

I was excited to leave...

Liked: There were no positives about this hotel.
Disliked: The property felt unsafe- it was burgled on our return to the property. Then the front door was left open after us notifying staff.The property wasn't clean and fell well below a very basic standard.The car park was full of old and disused cars. 2 of which had windows smashed in and doors ripped off.The property smelt- stale in rooms and like smoke in our corridor.The toilet seat and bath had strange marks/stains.Lamps, headboards and curtains hadn't been cleaned/dusted.Several thing seemed to be damaged, e.g wardrobe doors, tables etc.The price was extortionate. If it had been a cheap room I wouldn't have minded the above

the worst place I have...

Liked: nothing!!!!! the place is an absolute disgrace and so are the staff, this place should be shut down as it is not safe for customers
Disliked: beds being help up by cable ties, a toilet bowthat is black even after flushing because its old and dirty, cables with wires hanging out from things, a lamp was a light bulb with not shade on it, the place smelt dirty and was dirty, mouldy walls. it looked on par with a trap/drug house and was an awful experience staying there and a complete waste of money. I explained to staff and they didn't even apologize or do anything about it, no shampoo or body wash or soap to use at all and the toilet paper was half a role! Never ever would I recommend this place to anyone

Terrible shouldn’t be on booking.com

Liked: Nothing it’s a dump
Disliked: Everything. Smashed up cars in the car park. Dirt and litter everywhere. No heating. Constant road noise from the windows that don’t close properly with no double glazing. Dirt and mould in the rooms and on the ceilings. The bathroom sweet was ancient with constant dripping taps. Extremely loud extractor fan in another room which goes on for about 30 minutes every time they use it all through the night. No soft door closures so doors banging every 5 minutes. No dinning facilities. One big towel and one hand towel for two people that were stained. Heating didn’t work no matter how you adjusted the radiators. Holes in duvet and pillows that were paper thin.