Superb

Superb

Very good

Very good

Liked: Everything, location, staff, facilities...all great!

Good

Liked: Good location near the forest and not far from downtown Rotorua. Comfortable bed, great water pressure in the shower, AC and WiFi worked well. We didn’t use the other on-site facilities.

Very good

Good

Wonderful place but…

Liked: The room was great and the beds and pillows were amazing.
Disliked: The management had some policies which impacted our visit and even the staff felt embarrassed to explain them. If you are going to charge 5star hotel prices then you need to operate like a 5star hotel. That means enough milk for tea and coffee during the stay (not just one day) and an $80 per hour late checkout extension when we arrived late on our first night and the hotel was virtually empty was a deal breaker for me. Absolutely lovely facilities but I wouldn’t stay there again for those fact that customers aren’t at the centre of their philosophy. I found in the small print there is a $1000 cleaning fee for vaping inside. My friend vapes and was doing it outside but if this was a deterrent then it should have been made obvious to us otherwise we could have ended up with a large bill just because they didn’t state it anywhere else…so I recommend you read the manual cover to cover when you arrive!!

Good