Red Roof PLUS & Suites Knoxville West-Cedar Bluff Guest Reviews
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11.5 miles from Knoxville centre |
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Alexi Mon, 31 March 2025
The only thing good was...
Liked: We got there and the main lobby was nice, The lady at the desk was nice, We got to the room and I checked for bed cleanliness, the pillow cases had make up on them and others had what looked like drool marks, Part of the sheet was so thin you could see through it. I called the front desk and the lady said all she could do was send clean sheets because she was the only one there, No apologies, there was obviously someone else there because she brought the sheets for me to change out the bed. My husband started watching a movie and I heard barking but it wasn’t the movie, it was dogs in the hallway. That explained why the room smelled like dog. Also there was a strong dog smell on the bed as I went to sleep. The room had some dammage, it was not pretty, it was missing part of moldings and the doors were scratched up, the bathroom vent had mold growing in it. In the morning we went for breakfast and it was so so. the juice was watery. The second day we just went to mcdonalds for breakfast. Finally I wanted to use the jaccuzi before I left because that was what made me decide to book. Well the jets werent workkng and the surface of the water looked oily and it seemed to have a chemical smell so we just went back to the room and packed up and left. Jaccuzi was not usable. On the way out there was a piece of dog poop on the floor. I give the bed comfort a 10. It was amazing and I slept well but the rest of the place was pretty bad. I didnt know it was a dog hotel. Red roof inn will not be an option anymore for me.
Phillip Sun, 30 March 2025
Passable
Liked: Reasonable priced.
Disliked: Room and general areas very tired. Need repainting.Some electrical points in room not work.Noisy neighbours in adjacent rooms.Breakfast was poor and not much choice.Seemed like a hotel for workers who travel, rather than vacationers
Stuart Sat, 29 March 2025
Good
Giltner Tue, 25 March 2025
Disappointing
Liked: Hot shower
Disliked: People smoking just outside while manually propping door open with objects which filled the foyer up with smoke. Bathroom ceiling falling into tub. No wash cloths in the room.
Caylin Mon, 24 March 2025
Very good
Courtney Mon, 24 March 2025
Terrible place!
Liked: Nothing
Disliked: I am very unsatisfied with our stay. The room (non smoking) smelled strongly of cigarette smoke, there was pet damage to the room, the sofa had food or another substance splatter on it, there was empty liquor bottles in the hall way and smelled strongly of weed, the mattress covers were stained, the staff was rude, I would have left immediately if it was refundable. Would absolutely not recommend.
Jadie Sat, 22 March 2025
Very good
Robert Wed, 19 March 2025
Convenient, friendly staff
Liked: Very good breakfast, nice staff
Disliked: Facility was showing its age. Needs some updating
Jamicheal Mon, 17 March 2025
I didn’t stay it was...
Liked: Location
Disliked: The bugs in the room and the dirty sheets with blood holes and blood on them along with dirty footprints. I put my computer on the desk and moved the chair that’s when I realized they had black tape holding the handle on smh needless to say 15mins after checking in I checked out and went to another place .
Andrea Sun, 16 March 2025
Not Bad
Liked: The staff was friendly. The hotel overall was clean. They allow 2 pets, dogs, and cats. The king suite was like a mini apartment; the bed was in a separate room. The outside is the hotel is nice. The bed was comfy and the bedding was soft.
Disliked: The bedroom tv didn't work, only had 1 channel . The inside of the hotel is old and outdated, as are the rooms. There was no bedding for the pull out couch. No extra trash bags. The suite had a single stove top burner but no pot or pan. There was nothing impressive about the hotel.