Poor management.

Liked: Location was very helpfull
Disliked: I have done my reservation via Booking.com website.The receptionist couldn't find my reservation and I end up paying again. After speak with booking.com they haven't refund me the money neither Red Roof management. So not good at all for paying twice for the same reservation!

Bad

Liked: Not applicable
Disliked: The check in took longer than 3pm staff not friendly

Passable

Liked: The location was good and the staffwas really friendly, but the place was really dirty.
Disliked: The carpet was so dirty, restroom wasn't really clean, Wallis are dirty and damage, the small of dirty carpet was really strong.

It was tolerable.

Liked: The location
Disliked: Amenities were not up to standard. Some staff were friendly and accommodating but most were not helpful.

Good value for money and...

Liked: Good price and bus link to NYC. Free parking if needed.
Disliked: Get the gym working.

Exceptional

Liked: The location is prime, the staff is really nice, and the wifi works really well too.

Red Roof Plus is dirty...

Disliked: Everything- from being told I was "wrong" by a housekeeping worker for taking a few garbage bags from her cart to properly dispose of my trash. Then the front desk could not provide my room (156) with fresh clean towels because someone in housekeeping apparently forgot to do the "laundry." Or at least that's what the young lady told me. I asked for a time when they may be ready, and she told me "I don't know, you'll have to ask the laundry attendant." When I replied asking to speak with the attendant, in turn she replied "I don't know where they are currently, sorry." The room had so much dust built up. The toilet and tub were NASTY and would stop up. The microwave was nasty inside, like gross! The TV remote did not work. The 2 sitting chairs they had in the room were covered in stains from previous guest, so we did not even use them (even though they looked so nice in the photos). I believe they advertise having a pool- guess what?!?!...that was CLOSED!! I know you get what you pay for, but this property is disgusting- down to the workers. Operations Management Team need they ass beat! Or whoever is responsible for overseeing the hotel. It's unacceptable, period! I don't need to post photos or anything to validate this, just visit the property for yourself, and you will all the disappointment. The hotel needs MAJOR restoration/remodeling...something sheesh! Never wanted to leave a hotel so bad.

Good

Poor