It was a great experience

Liked: The service was great. Rooms nice and clean

It was ok

Liked: The friendlyness of the staff
Disliked: Where they put us .that side of the complex the rooms are run down more.the other side they r nicer .

Overall okay

Liked: Good area
Disliked: A lot of the things in the room were broken

Its a really nice stay...

Liked: The staff was very nice, patient, and even worked with me while I had an issue with my booking. The lobby Vending Machines had card readers and accepted Apple Pay. So you dont have to run to the store to grab what your craving. The rooms were way bigger than they seemed, and they gave a cozy modern vibe. I also liked their cable with on demand. Its not Netflix but you can watch live tv and stream movies, anime, and tv shows. So you can still binge your favorite shows.
Disliked: The restrooms didnt have locks but not a big issue.

If you are planning to...

Liked: The other employees besides the manager.
Disliked: If you are planning to book here, DON’T. We had planned to have stayed there on the 14th to the 15th of February but when we arrived there on the 14th, the gentleman that was there had told us that we booked incorrect which was a shock to us but had told us if we wanted to still book a room with the hotel, he gave us instructions to cancel our reservation with booking.com which is how we booked incorrect the first place so we can get our money bank since we NEVER CHECKED IN and booked thru the hotel as I would get our money back later, mind you I have a WITNESS which was my fiancé who also took note of it. Of course we paid for the room out of pocket because of how helpful he was. I called booking.com and explained to them what happened in which they agreed to do if the property approves the refund. See how there’s a confusion… regardless I went thru with it because I felt comfort knowing I was being helped. The next morning on the 15th as I left the hotel property and checked out, I spoke to a young lady and asked if booking.com ever reached out in which they said they didn’t so I called booking.com to see what was going on and they said that the hotel hasn’t approved it yet and went ahead and called them, soon after they had informed me that the property manager doesn’t want to approve it and that I should call them to see as to why. I did and spoke to a manager named JACKIE… once I had reached out and presented myself, she was So unprofessional and YELLED at me about how booking.com didn’t give her a cancellation number in order for her to approve, and accused me of never canceling it in which I HAVE THE EMAIL STATING I DID CANCEL and when I told her the number she became silent quick. She then proceeded to say that booking.com needs to refund it to me but booking.com can’t do it due to the fact she wouldn’t approve it. I never yelled at her and had to raise my voice to get her attention due to the fact, she was YELLING SO LOUDLY. Becareful booking there.

Bad

Bad

Disliked: Small badly likea dog pop

Very good

Exceptional