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AustraliaRed Roof Inn Louisville Expo Airport Guest Reviews
Overall Average Score:
Fair (2.6 out of 5)
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| 5.5 miles from Louisville centre |
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Janice Sun, 17 November 2024
Superb
Cross Sat, 16 November 2024
Superb
Liked: Cleaning
Disliked: Clean
Sabrina Wed, 13 November 2024
Exceptional
Cross Tue, 12 November 2024
Superb
Sonja Mon, 11 November 2024
Bad
Iris Sun, 10 November 2024
Bad
Liked: Nothing at all
Disliked: We booked a standard King online but when we arrived at the hotel we ask the front desk can see our rooms. All of the 3 rooms had roaches inside soon as we open the door. That really wasn’t the issue the issue was when we told the front desk about the roaches in ask can we check another room he instantly got mad and told us that we had to pay an upgrade fee for a superior king which is $15. We told him that it wasn’t fair for us to pay an upgrade fee when the issue in the room wasn’t our fault. Again the front got even more mad told us we can get a refund back and go home. After we paid the $15 for an upgraded room that we didn’t ask for he told us to talk with the manager in the morning. My point is the guy was not understanding and very very rude and I work at this company for years and we never handle any of our guests the way this guy handled us..
David Sat, 2 November 2024
Bad
Tamura Mon, 28 October 2024
Very good
Janine Sat, 26 October 2024
Superb
Liked: Proximity to the airport.
Marlene Sat, 26 October 2024
GO SOMEWHERE ELSE!
Liked: I didn’t like anything about this property besides it was close to an event I was attending
Disliked: Location was horrible. From 10pm to 230 am, I was constantly looking out the window to see if anyone was messing with my car. There are even directions on the back of the door telling you to lock up valuables both in your car and room. I actually witnessed a drug deal go down. After about 1.5 hours, I called 911 to see if they could patrol the area because I was that fearful. After about 20 minutes, 2 patrol cars came through and behind one of the sketchy vehicles. The car parked in front of the rooms indicating they were staying there but they weren’t. After the law left, the car left. I woke at 445 am and left at 530 am, but that was after I killed one roach and tried to kill the other that got away. Totally disgusting. I think I should be refunded since I was denied restful sleep due to the bad location.
