Red Roof Inn Dallas - Mesquite/ Fair Park NE, Mesquite

It was horrific ! I...

Liked: N/A
Disliked: The mattress was disgusting, the bedding was nasty. We pulled back the sheets to see the mattress soiled beyond anything that I would ever lie my body on. There were dead bugs on the sheets, it was so bad, we immediately gathered our things and checked out. The front desk refuse to refund our money, I was told to call back at 9:00 a.m. to speak with the manager, he was never available. When I finally spoke back with the front desk clerk, I was told that he would only refund half the rate because we stayed in the room for over an hour. We checked in, was delayed in trying to locate the room. The room was on the opposite of the building, we were never told where the room was. Secondly, when we got to the room the TV was already on and that freak us out, so I walked back to the front office to ask this if someone else was in this room. He stated that they leave TV's on. Walked back to the room and started wiping down the room and bathroom and finally got to the bed, we always pull back the covers and check for bed bugs and then we would put on our own sheets. This is when we discovered the mattress. It was disgusting and a horrific ! I could not believe what we were seeing. Mind you this was nearly 1:00 a.m. in the morning. Still today, I have not received my refund. Booking.com did not help me in anyway to resolve this. I'll be more careful on using their website in the future! I have stayed in other Red Roof Inn before, this was a shock ! If there was a zero that would be my rating !

Exceptional

Very poor

Liked: Nothing
Disliked: Everything was dirty, even after they came and cleaned. Pissed stained mattresses, sheets and pillows

Bad

Disappointing

It was nice and quiet...

Liked: The rooms were clean.
Disliked: Furniture was broken, sofa, chair, dining table. Shower rod was uneven so the shower curtain didn’t close well when taking a shower. Walls had damages and scratches.