Older hotel, but kept up. Nice pool and restaurant on premise.

Liked: Clean and comfortable; heated outdoor pool.

If I had an option,...

Liked: Check in was easy. Bed was comfortable
Disliked: The building as a whole. Bellevue is a higher end city in Washington state, this hotel is very outdated. The slider was terrible, paint was peeling off the window sill, the toilet was very outdated, though it was clean, and the shower valve was very outdated as well.

Not bad

Liked: The price and location. The room needs to be updated and fixed up a little bit for a better stay in my opinion.
Disliked: The staff were unfriendly and hotel needs to be updated and carpet's vacuumed everywhere including lobby, hallways we noticed all the floors were dirty

Very good

Pleasant

Very good

Exceptional

Distressful due to the room...

Liked: Great location
Disliked: Our stay was significantly damaged by the fact that the front desk staff setup our room keys for expiration one day early. We were coming back to our room after a dinner meeting. My wife really needed to use the bathroom upon our return. Sadly we couldn’t access our room due to the errant room key expiration. This resulted in my wife peeing her pants. This was an extremely distressing experience for my wife. When I ran to the office to find out why our room key didn’t work, she asked when we checked in, and then explained her mistake. She barely apologized when I shared my wife’s sad experience. In addition, there was no follow up from her. This was an example of a customer service interaction that failed in every way.

Exceptional

Exceptional