I loved it. Had to stay because I couldn't cancel after the venue cancelled my show but the hotel was great. Don't know why it gets so many 3 star reviews. It was very nice. Would book here again, absolutely.

Liked: Clean, quiet, comfortable.
Disliked: Sheet had a small stain but that's to be expected with white linens.

Almost everything else. When I first walked in there was a jackhammer in the lobby, no explanation or apology. I did ask about the shuttle to uptown as this is why I picked this hotel. I was told it would not take us uptown although advertized it would. I had to spend extra money for outside shuttle. When I got to the room there was no water, the phone service didn't work. So I went back to the lobby to report problem and was told it was being worked on. The staff I encountered was not helpful at all.

Liked: The bed and pillows were good.
Disliked: Entering hotel; no water; strong chemical smell in room; difficult to access room. Advertisement was extremely misleading.

dirty, filthy, disgusting and with...

Liked: There was no breakfast. I asked the staff and they told me: "There is no restaurant in front that has a kitchen." Well, in La Reserva they said that there was one. It was really better because with that horrible cockroach colony. It was really horrible. Our children were scared with so many cockroaches, everything was dirty." Noo Vuelvoooooo
Disliked: Terrible, horrible stay. I won't be back. Not recommendedGustó ·

It was horrible.i didn’t like...

Liked: I didn’t like nothing. The ac didn’t work, the beds are so uncomfortable, there was c cockroaches everywhere, it needs maintenance, I stayed 4 days and my sheets and towels were never changed. And there is NO breakfast. The staff told us to go eat to a restaurant 5 mins away. And I reserved a king bed room and the bed was queen. NOT COMING BACK
Disliked: I didn’t like everything. The ac didn’t work, the beds are so uncomfortable, there was c cockroaches everywhere, it needs maintenance, I stayed 4 days and my sheets and towels were never changed. And there is NO breakfast. The staff told us to go eat to a restaurant 5 mins away. And I reserved a king bed room and the bed was queen. NOT COMING BACK

Exceptional

Bad

Hotel failed to provide basic...

Disliked: Save your money and never stay at this hotel. Our experience was absolutely horrible. The hotel staff did not provide any of the basic services despite of constant reminders. We were in town tending to the sudden death of a beloved family member and we were gone most of the day and night organizing their belongings and making funeral arrangements. We’d request the front desk for house keeping every morning yet come back to an unclean hotel room every evening. The phone and mini fridge did not work in our room and we informed the front desk the very first moment we noticed the issue, yet it was never addressed nor fixed during our three night stay. The sheets were stained, trash was overflowing, and dirty towels were piling up yet we never received any services despite of numerous nudges and reminders. Ultimately, we were provided a bag to take out our own trash and had to bring down our dirty towels and sheets to get fresh ones from the front desk. Mind you, our room was on the top floor and a good 3 minute lobby walk from the front desk. We had to make multiple trips between our rooms and the front desk just to avail some of the basic amenities. This was the last thing we expected to deal with as we were still grieving and organizing a funeral. The only reason we chose to book a hotel instead of an AirBnB was so we won’t have to worry about keeping up the room. Worst hotel stay by far so please do yourselves a favor and never try to book a stay at this hotel because they seem to not care about their guests at all.

Bad

Disliked: Room was dirty. Sheets had blood on them

Good

Poor

Liked: Location
Disliked: Roaches in the bathroom

This was an awful experience...

Liked: The only positive about our arrival was the friendly hotel staff. The cleanliness and location of this hotel caused us to not even stay. We checked in and then immediately checked out after being switched to a room that was worse than the first.
Disliked: Upon arriving we immediately realized that this hotel was joined to another hotel. We couldn’t even walk in the front door of the Ramada hotel that we booked but instead arrived to a sign saying to enter through Clarion motel. This property is located in the same parking lot as the gentleman’s club. Upon checking in we walk into a room that has filthy linens. We call the front desk to request someone change them and are told that they don’t have anyone on staff to do that and will have to change rooms. The second room has a moldy musty smell and immediately realize that this room is worse than the first one. Again the linens were filthy, paint and wallpaper peeling from the walls, booger smeared on the wall, roach residue on the fire detectors and the charging electrical ports did not work. We checked in only to immediately check out and were not even able to stay after driving 2 hours.