Excellent overall; we will return.

Liked: Meals, bar
Disliked: Exercise room needs fixing up, safe in given room was locked so we were given a new room; 3rd time this has happened.

Superb

Never again

Disliked: Upon checking in staff at front desk did not know that the pool and hot tub were closed for three days because of bacteria. After I checked in I found this out. So I canceled my stay asked for a refund twice Never received a refund Had to call my bank to receive my refund Room needed to be updated, Paint light fixtures broke etc.

VALUE WAS GOOD ROOM WAS...

Liked: FOOD AT RESTAURANT WAS REALLY GOOD, BEST BURGERS
Disliked: WE REQUESTED A SPECIFIC AREA TO BE BY THE POOL AS MY MOM AND SISTER ARE BOTH HANDICAPPED AND THAT DIDNT HAPPEN, WHEN I ASKED WHY BECAUSE THEY SAID WE COULD BE ACCOMODATED, THE WOMAN WAS NOT VERY NICE

Poor

Liked: Service was not good smelled like cigarette smoke

Very good

My stay was not good

Liked: The staff was very nice. Angel stayed on phone to guide me to hotel when gps kept on taking me wrong way.
Disliked: I booked weeks in advance for a regular room with 2 queen beds but when I arrived at approx. 9pm I was told sold out and given an accessible room with no phone and most importantly no window shades so no privacy. I was on ground floor. I paid almost $200 for room. I didn’t contact front desk because we were all tired and it was late. Staying only one night and no phone to call in room. When I checked out next morning and spoke to Ariana and asked for some sort of financial credit for bad room, she said no manager on duty to help me. I asked her to put in notes. I would like a partial credit for this situation as I will be coming back to Venice in the future. Thanks. I worked for Apple where customer service was #1 priority.

Made a difficult situation less...

Liked: Was very good. Did it twice. Nice and quiet and reserved…
Disliked: Nothing.

Disappointing