Ramada by Wyndham Frankfurt Central Station, Frankfurt

Ramada by Wyndham Frankfurt Central Station Guest Reviews

Overall Average Score:

Good (3.55 out of 5)

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Exceptional

Pathetic stay

Liked: Location was good
Disliked: Suddenly at the early morning 3:00 AM fire alarm started ringing and it was not because of fire but because of some equipment failure or problem with the system and it fully disturbed our sleep and got head pain. It was worst experience

Bad

Liked: Nothing.
Disliked: The room had a very foul smell upon entry and is not as advertised on the pictures. At around 1 am, the alarm started ringing all across the hotel and the staff weren’t able to switch if of (which is very bad and unsafe coming from someone who worked in hotels), the alarm kept ringing for 35 minutes till 2 am, waking everybody up, and we all had to wait for them to call a technician. There was not remorse shown by the staff towards the inconvenience caused. The portable shower head wasn’t working, so you had to use the main one which is not comfortable if you don’t want to wash your hair, the water was either extremely cold or extremely hot. All together a very unpleasant experience, would not advice.

Comfort, budget hotel with small...

Disliked: Loud street noise outside the window is heard, sewer of the shower room seems to be clogged and water overflowed the edge of the shower tub, the card-key room door must be VERY strongly shut - otherwise it does not lock, the tap of the basin moves with the lever altogether so that you cannot make water hot or cold.

Superb

Liked: It was a great experience to stay there and it was also very much far away from my expectations I will always strongly recommend to my friends who will visit Frankfurt.
Disliked: Nothing

Superb

Good

Liked: Location is good. Walk along the main street for about 5min. It's safe to walk to the hotel along the main street even at night.

Customer service level non-existent from...

Liked: close to old town
Disliked: When we arrived, I parked my car in the loading and unloading area so we can check-in. Shortly after, I saw a man needing to back out of a parking spot, which I intended to park in, but I was approached by a man in a suit claiming to be a manager of Ramada demanding that I move my car immediately and that this was not the area to load-unload our bags. I later realized he was not an employee of Ramada, but the restaurant manager next door to the hotel, who was asking me to move so that one of his restaurant customers can park in the spot that I intended on parking in which became available as I was unloading my bags.After finding another parking spot, and getting settled into my room, I came downstairs to inform the lady working the desk at around the check-in time of 10pm, who showed ZERO interest about the situation, claiming there is nothing she can do about the restaurant manager next door who was pretending to be a Ramada manager. Very surprised to see this non-existent level of customer service from Ramada. I mean at least say "Thank you for letting me know, I'll inform the manager in the morning" but not even that, just a blank stare. I took it upon myself to have a detailed conversation with the restaurant manager next door.