Rooms were well set; good coffee and comfortable; don't stay by the elevator.

Liked: Hairdryer and amenities supplied; close to town.
Disliked: We were unfortunately roomed right outside of the elevator - it was very noisy and hard to rest.

Was looking for something close to the Agora and while this is about a 15 minute drive away it's absolutely worth it, far and away better than any of the other hotels I've stayed at in downtown Cleveland.

Liked: Friendly staff; beautiful room; excellent room service; great location.
Disliked: Not a single negative.

Let me start by saying I am non smoker. I have been smoke free for over one year. My boyfriend and I went to a concert for our anniversary and chose this particular non smoking hotel because I have terrible allergies and prefer my rooms smoke free. We may have smelled like smoke upon returning to the hotel because we were at a concert, where others around us were smoking. I drank water from one of the glasses and upon looking in the other glass I saw a lot of white powdery substance inside the glass. Gross! I was up all night with terrible stomach pains. I went to the front desk around 3 am and they were being audited by the IRS and could barely help me pay for Tums! Wow! I laid in bed all night tossing and turning only to go to the bathroom around 5 am to find a notice under the door for a violation of smoking marijuana! When confronting the manager in the morning, he told me a maid had smelled it around our room, entered the room and found our "stuff". He refused to tell me what time, and also refused to come to the room to search with us present and telling us that "I won't come check it now. Of course it doesn't smell anymore!". This does not make any sense to me because isn't the erroneous charge for cleaning the smoke smell? I have allergies to marijuana and therefore would have been bothered by it's scent. When contacting the manager the following day after things had calmed down, he proceeded to tell me I was being verbally abusive when I was only asking for details. He changed the story again to add in that "the manager on duty was receiving complaints and upon entering the room found the room full of smoke". This is not true, and is also a different version than the first story. As they have absolutely no evidence or trace or smoke in the room, all I was asking for was my money back for the $250.00 charge. I have no problem admitting my faults when I am wrong, but unfortunately I do have a problem paying a violation I did not commit. This hotel was dirty, overpriced, and very poorly managed. My father is a gold member with this chain and I can safely say my family and I will never give this company any of our business ever again.

Disliked: There were stains on the sheets. There was a white residual powdery subtance in one of the supposedly clean drinking glasses. I drank out of one of them and ended up with stomach issues all night. The bartender at the restaurant did not I.D. me - I am only 23. The food is overpriced and flavorless.

Considering I was on the ConcertHotels web site, I thought we would be much closer to downtown, and didn't realize we were so far away from the House of Blues.

Liked: Friendly.
Disliked: Air conditioner way too loud.

Very poor

Liked: Hot water in shower but my girlfriend couldn't soak in tub no stopper had to use a rag to stop water stopper was there but broken
Disliked: 1st room curtains were torn and hanging no knobs on dresser refrigerator didnt work second room was not clean found trash in room, sheet or comforter on bed had a stain not clean had room service come change hallways was not clean wet smell from guest walking from pool to rooms wet, couple down a few doors arguing in hallway loud, floors carpet in hallways not vacuumed, black mold on ceiling and couldn't hang up clothes in closet cause rack was hanging from wall

Staff is very unprofessional. My...

Disliked: My room flooded. I called the front desk and the manager several times and the issue was never resolved

I would never suggest any...

Liked: Absolutely nothing. These rooms should be 40 dollars a night. You mind as well spend the extra 40/60 for comfort.
Disliked: Everything. The bed frame was broke. The lamp was broke. There was no back piece to the remote. You get a key to access the pool but it did not work, you had to see the front desk/management. Girls at front desk were too busy trying to hook up. Door to building was broke so anybody could access the hotel.

Exceptional

Liked: The food & drinks at the restaurant were superb

Over all it was a...

Liked: Staff was friendly and super efficient.
Disliked: The infestation of sugar ants in our room.

Don’t ever go there

Disliked: Horrible service

Exceptional

Bad

Very good