Rooms were well set; good coffee and comfortable; don't stay by the elevator.

Liked: Hairdryer and amenities supplied; close to town.
Disliked: We were unfortunately roomed right outside of the elevator - it was very noisy and hard to rest.

Was looking for something close to the Agora and while this is about a 15 minute drive away it's absolutely worth it, far and away better than any of the other hotels I've stayed at in downtown Cleveland.

Liked: Friendly staff; beautiful room; excellent room service; great location.
Disliked: Not a single negative.

Let me start by saying I am non smoker. I have been smoke free for over one year. My boyfriend and I went to a concert for our anniversary and chose this particular non smoking hotel because I have terrible allergies and prefer my rooms smoke free. We may have smelled like smoke upon returning to the hotel because we were at a concert, where others around us were smoking. I drank water from one of the glasses and upon looking in the other glass I saw a lot of white powdery substance inside the glass. Gross! I was up all night with terrible stomach pains. I went to the front desk around 3 am and they were being audited by the IRS and could barely help me pay for Tums! Wow! I laid in bed all night tossing and turning only to go to the bathroom around 5 am to find a notice under the door for a violation of smoking marijuana! When confronting the manager in the morning, he told me a maid had smelled it around our room, entered the room and found our "stuff". He refused to tell me what time, and also refused to come to the room to search with us present and telling us that "I won't come check it now. Of course it doesn't smell anymore!". This does not make any sense to me because isn't the erroneous charge for cleaning the smoke smell? I have allergies to marijuana and therefore would have been bothered by it's scent. When contacting the manager the following day after things had calmed down, he proceeded to tell me I was being verbally abusive when I was only asking for details. He changed the story again to add in that "the manager on duty was receiving complaints and upon entering the room found the room full of smoke". This is not true, and is also a different version than the first story. As they have absolutely no evidence or trace or smoke in the room, all I was asking for was my money back for the $250.00 charge. I have no problem admitting my faults when I am wrong, but unfortunately I do have a problem paying a violation I did not commit. This hotel was dirty, overpriced, and very poorly managed. My father is a gold member with this chain and I can safely say my family and I will never give this company any of our business ever again.

Disliked: There were stains on the sheets. There was a white residual powdery subtance in one of the supposedly clean drinking glasses. I drank out of one of them and ended up with stomach issues all night. The bartender at the restaurant did not I.D. me - I am only 23. The food is overpriced and flavorless.

Considering I was on the ConcertHotels web site, I thought we would be much closer to downtown, and didn't realize we were so far away from the House of Blues.

Liked: Friendly.
Disliked: Air conditioner way too loud.

Great place of business would...

Liked: Every thing clean rooms friendly staff an breakfast
Disliked: Wasn’t none thing

Okay

Liked: Customer service
Disliked: Things in the room had stains, holes in the walls.

Very disappointing from what was...

Liked: Quietness due to lack of people staying there
Disliked: Bed was broken, one kcup, was not told that their kitchen was shut down due to health code violations so breakfast was not served. No microwave or mini fridge, no iron or bag to put wet clothes in. Old room keys were left on night stand that we ended up grabbing and getting locked out of our room for 30 minutes

Bad

Liked: Very clean rooms
Disliked: I booked for extra people and dint get enough arm bands for the pool was made to pay extra if each room qualifies for four people for arm bands for the pool why was I only given four all together and was forced to pay $40 for two extra when I should of had 8 just based off how many rooms I booked I feel like they owe me money front desk people at check in wasn’t very friendly moody

Exceptional

Just say no...

Liked: This facility was advertised as having airport transportation and breakfast. When I called to inquire about the airport pickup location I was told there was no pickup service. There was also no meal service and "breakfast" was a go-bag with fruit, a juice box and a pastry. When I questioned the amenities listed on booking.com, I was told they haven't had a van for 5 months, the restaurant would be open in 5 months, and that they weren't responsible for their advertising. The facility was cold and did not represent the brand. The desk staff was unprofessional and/or operated by teenagers if the attendant was off of the floor. There were no vending machines, no gift shop, but one could purchase a bottle of water for $2.00. I give this hotel 2 thumbs down. :(
Disliked: The facility was cold. The lobby was unheated. The rooms were sub-standard. The staff were unprofessional in manner and dress.

I wouldn’t stay here again.

Disliked: It felt dirty and in disrepair. The bed was old and I could feel the springs. Shower and bathroom were dirty. There was something sticky spilled on the nightstand table from a previous guest. The coffee pot had not been cleaned and had old stale coffee burned in the bottom.

Disappointing

Disliked: When we arrived for check in there was a very long line and once we got up there our room still wasn’t ready and we arrived 2 hours after check in time. Once we got to our room the bathroom was gross. Didn’t want to use the shower because it looked un clean. Luckily we only stayed for one night.

Pleasant

Liked: The price.
Disliked: They didn’t have sheets or blankets.