Disappointing

Liked: front desk employee was very nice
Disliked: not very clean, noisy all night, room was less than desirable.

Good

Good

Bad

Liked: Quiet property
Disliked: First stay had mice, this stay had roaches

I'm angry I wasn't refunded...

Liked: I left several days early bc I'd been misinformed and was in the wrong city: I was meant to be an hour away. Once things were cleared up, I left this hotel to stay at a different Radisson in Waterloo, IA. That stay was excellent. However, the SureStay charged me for an entire week instead of refunding the remaining days I wasn't there for. Instead, I was charged the full $600+, despite staying in another Radisson starting the day I checked out of the SureStay. I'm really upset about that.
Disliked: I could've been refunded the remaining days after checking out early so I could stay in a different Radisson. I spent $1500 total on your hotels in one week: one person booked in 2 hotel rooms simultaneously. I'd appreciate a refund of the days I did not stay at that hotel. The other Radisson, in Waterloo, was excellent.

The cost of the room...

Liked: We liked the ease of getting on and off the highway and the parking options on property.
Disliked: We didn't enjoy breakfast. By 8:50, the milk was gone, the biscuits and gravy was gone, the waffle batter was gone.The jacuzzi tub had a slow leak. One of the jets didn't function properly. There were bugs in the bathroom and closet.

Very poor

Disliked: Very run down & dirty, room smelled. The room looked nothing like the pictures.

Exceptional

Passable