Exceptional

Exceptional

Liked: We loved everything!

Great experience and would definitely...

Liked: Great location and stunning historic building. Staff were largely fantastic. Spy bar pretty fun but wouldn’t spend the night there!
Disliked: Didn’t think breakfast was particularly good

Exceptional

Good.

Liked: Raffles OWO is a good hotel in a beautifully designed historic building. Our room was quite comfortable with numerous convenient features. Service was uneven — sometimes excellent and sometimes wanting.
Disliked: The staff emphasizes the building’s history but the confusing warren of drafty halls retains the aura of its past as an elaborate government office building. It is near various important sites but is located in a crowded touristy area. Although Raffles seems to strive for excellence, it falls short of great London hotels like Claridges.

We both had a truly...

Liked: A beautiful hotel rich in history, fascinating architecture, fabulous attentive staff a must visit when in London.
Disliked: Nothing

Exceptional

I was in awe and...

Liked: The breakfast buffet was wonderful. It was quality over quantity. The various bread was excellent in a country that is perhaps more known for its white, pre-cut toast bread. The home-made jam was wonderful. I can’t find sufficient adjectives to describe how delightful and beyond over-the-top I found everything.
Disliked: It isn’t that I didn’t like it, this is more of a comment to help improve a little …: I found that the housekeeping staff didn’t refill the drawer with for example Q-tips and make-up remover pads on a daily basis. I was there for four days. However,, in all fairness, I didn’t mention anything to any member of staff. On an occasion when I did mention something, for example when I first arrived, I found the wardrobe did not provide a section for longer-hanging clothes like trousers and evening dresses. One phone call and housekeeping staff IMMEDIATELY solved the problem for me.

Exceptional