Exceptional

Superb

Exceptional

Superb

We fly all over the...

Liked: The location and the Bel Boy
Disliked: We asked for adjoining rooms because we were traveling with our elderly mother and it was important that she be close to us and we got rooms far from each other.We asked them to try to give us a family room and they refused even though we sent a request for adjoining rooms several times and if we wanted a family room the cost was high and they did not try to help us as we would expect from a 5 star hotelWe couldn't connect to wifi and they told us we had a problem with the phone and it didn't belong to them and the woman at the reception who was there treated us shockinglyThe receptionists were very unpleasant and unhelpful.There were no toiletries in the room (toothbrush, facial cleansing sponges, etc.)There was no toilet brush in the bathroomWhen we arrived for breakfast we had to wait a long time until we had to go to the reception and ask them to check why there was no hostess at the entrance even though the dining room was half empty.The breakfast was very disappointing and certainly not suitable for a hotel of this level. There was hardly any choice at the buffet.After we ordered from the menu it took them almost an hour to bring us the order.When we wanted to order another dish, they asked us for an additional payment, which we have not encountered in any hotel in the world.At check out we saw an additional charge for ordering drinks at breakfast.When they asked us what we would like to drink, we asked if there was champagne and we were told of course. It's just that they forgot to say that it's an additional payment and we didn't sign any document requiring an additional payment and we were charged for it.We confronted them for almost an hour and they did not want to give up the payment.Finally, when I asked to speak with the person in charge of the dining room, she agreed to waive the additional payment.A shocking experience, we will never go back there and do not recommend going there.

Exceptional

Superb

Exceptional

Exceptional