Rafaelhoteles Atocha Guest Reviews
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2.4 miles from Madrid centre |
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Yap Sat, 16 November 2024
Passable
David Tue, 12 November 2024
Really enjoyed my stay here,...
Liked: Good location and easy to find. Staff where super friendly, lobby and bar area where really nice and the bed was SUPER comfy!
Juan Tue, 12 November 2024
Fair but not complete!
Liked: In general, it was fine for the price expected more. Too expensive! Meals needed to be included! Facility is old and not welcoming! Beds some how uncomfortable!
Disliked: Already said! front desk not welcoming
Jorge Mon, 4 November 2024
Good
Liked: Fast checking, great location and quiet room. Good for one night.
Simone Mon, 28 October 2024
Nice stay for a short...
Liked: It’s nice and near to public transportation.
Disliked: The property is close to the main street, so it may be better to request a quiet room.
Conor Sun, 27 October 2024
Very good
Liked: Big clean rooms
Ilyas Sat, 19 October 2024
Pleasant
Robert Fri, 18 October 2024
No good, stay elsewhere
Liked: Polite staff. Volunteered early check-in. Good food in the restaurant.
Disliked: My wife and I stayed on the 14th of October in a suite. The room was not up to par. My wife and I wanted to relax in our room all afternoon. When my wife took a shower, the shower door did not seal and water flooded the bathroom and master bedroom. I tried to call the front desk but the phone was not working. I went downstairs and asked them to clean up the water. I also asked them to repair the shower after we left the next day so they would not bother us anymore. It took almost 2 hours and another trip to the front desk to get it cleaned. The maintenance guy showed up to fix it. He spent another 1.5-2 hours hammering and working to try to fix it. After all that, when I showered, it was better, but it was still flooding the back of the toilet area, so we, the guests, had to clean it up. Completely unsatisfactory. Also, I asked for the phone to be repaired so I could call room service and they couldn't fix it either. The staff was very polite and respectful, however concerning our complaints about the room we were given a card and told to email, which we did. We have received no reply after 4 days.Save yourself and stay a couple of blocks away at the Marriott. It's much nicer for about the same cost.
Getta Thu, 17 October 2024
Good
Julia Mon, 14 October 2024
Exceptional