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Rafaelhoteles Atocha eeee
Rafaelhoteles Atocha, Mendez Alvaro 30, Madrid
Area: Atocha Station - Retiro Park
(Map)
3.9
HOTEL RATING: 
GOOD
3.9 out of 5 (652 Ratings)
2.4 miles from Madrid centre
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Hotel Description
This conveniently located hotel is set near Madrid's transport hubs of Álvaro Mendez and Atocha - terminal for the AVE high-speed lines. The contemporary-style Rafaelhoteles Atocha is filled with impressive artwork putting you in the mood to visit the nearby galleries of Reina Sofia Prado and Thyssen-Bornemisza. After a day's sightseeing you can relax with a refreshing cocktail and a meal beneath the canopy in the pleasant terrace garden. There is also a comfortable lounge where you can meet up with friends and family before enjoying the city's vibrant nightlife. recommended for 2 adults 1 child

Check-in time: 14:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Garden
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Elevator
` Coffee shop
` Heating
` Fax/photocopying
` Snack bar
` Shared lounge/TV area
` On-site parking
` vending machine
` Accessible parking
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Restaurant(s)
` Sun Deck
` Daily Housekeeping
` Electric vehicle charging station
` Outdoor furniture
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Free face masks
` Food delivery
` Electronic room key
` Audible alarm
` balcony/terrace
` ATM or cash withdraw on site
` Car rental available
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Restaurant (special diets available)
` Soundproof rooms available
` Tour services
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Professional cleaning services
` Room service available
` Parking available (charges may apply)
` Indoor parking (charges may apply)

Rafaelhoteles Atocha Guest Reviews

Overall Average Score: 
Good (3.9 out of 5)

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2.5

Fair - 2.5 out of 5

Yap Sat, 16 November 2024

Passable

5

Exceptional - 5.0 out of 5

David Tue, 12 November 2024

Really enjoyed my stay here,...

Liked: Good location and easy to find. Staff where super friendly, lobby and bar area where really nice and the bed was SUPER comfy!

2.5

Fair - 2.5 out of 5

Juan Tue, 12 November 2024

Fair but not complete!

Liked: In general, it was fine for the price expected more. Too expensive! Meals needed to be included! Facility is old and not welcoming! Beds some how uncomfortable!
Disliked: Already said! front desk not welcoming

3.5

Good - 3.5 out of 5

Jorge Mon, 4 November 2024

Good

Liked: Fast checking, great location and quiet room. Good for one night.

4

Very Good - 4.0 out of 5

Simone Mon, 28 October 2024

Nice stay for a short...

Liked: It’s nice and near to public transportation.
Disliked: The property is close to the main street, so it may be better to request a quiet room.

4

Very Good - 4.0 out of 5

Conor Sun, 27 October 2024

Very good

Liked: Big clean rooms

3

Pleasant - 3.0 out of 5

Ilyas Sat, 19 October 2024

Pleasant

1

Poor - 1.0 out of 5

Robert Fri, 18 October 2024

No good, stay elsewhere

Liked: Polite staff. Volunteered early check-in. Good food in the restaurant.
Disliked: My wife and I stayed on the 14th of October in a suite. The room was not up to par. My wife and I wanted to relax in our room all afternoon. When my wife took a shower, the shower door did not seal and water flooded the bathroom and master bedroom. I tried to call the front desk but the phone was not working. I went downstairs and asked them to clean up the water. I also asked them to repair the shower after we left the next day so they would not bother us anymore. It took almost 2 hours and another trip to the front desk to get it cleaned. The maintenance guy showed up to fix it. He spent another 1.5-2 hours hammering and working to try to fix it. After all that, when I showered, it was better, but it was still flooding the back of the toilet area, so we, the guests, had to clean it up. Completely unsatisfactory. Also, I asked for the phone to be repaired so I could call room service and they couldn't fix it either. The staff was very polite and respectful, however concerning our complaints about the room we were given a card and told to email, which we did. We have received no reply after 4 days.Save yourself and stay a couple of blocks away at the Marriott. It's much nicer for about the same cost.

3.5

Good - 3.5 out of 5

Getta Thu, 17 October 2024

Good

5

Exceptional - 5.0 out of 5

Julia Mon, 14 October 2024

Exceptional

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Rafaelhoteles Atocha Mendez Alvaro 30, Madrid