Exceptional

Exceptional

Exceptional

Bad

Amazing potential, improvements are coming,...

Liked: The location was great and the corner king room was huge! The wrap around floor to ceiling glass sliding doors allowed wonderful views of the ocean directly in front of our room and the side sliding glass doors allowed wonderful views all down the coast. Ben the bartender at the pool bar on 10/18/24 was super. He was gracious and friendly and handled very well a couple of loud patrons who had been enjoying his services :-). The lobby was attractive and the front desk staff were welcoming. The king bed was very comfortable
Disliked: 1. We received an email after we reserved our corner king suite that said we were not allowed to use the wrap around balconies on our 6th floor room (per the checkin agent, the hotel was going to be undergoing a lengthy renovation project to fix/replace all balconies and sliding glass doors)2. The sliding glass doors were permanently locked and very dirty due to the salt air, so the view of the ocean was obscured3. The wind caused the hurricane shutters (?) to vibrate loudly. The sliding glass doors did not block the sound. It did not help that there was a biker bar next door with idling motorcycles in the parking lot. Hopefully will replace the sliding glass doors with impact glass to help with soundproofing.4. The hanging rod to guide the opening and closing of the heavy blackout curtains over the sliding glass doors was broken - on both sets of doors. Because they didn’t slide, it was a struggle to manhandle such a wide expanse of curtains.5. The sheer curtains on the sliding glass doors that directly faced the ocean were missing. We had to close the blackout curtains to block the glare of the rising sun in the early morning. So sad not being able to view the ocean! We were forced to choose between privacy and the ocean the rest of the day.6. The air conditioner sounded like a jet engine when it turned on - it was crazy loud!7. The tub facet made a LOUD moaning sound when turned on. Luckily the sound ended as soon as the shower was turned on8. The bathroom had no hooks for hanging toiletries, which was a problem because the sink countertop was very small and there were no shelves, drawers or cabinets in the vanity.9. The breakfast room had zero personality or ambience. It was dark, dingy and unwelcoming. Such a shame, because it overlooked the ocean and could have been spectacular.10. Ditto for the small indoor bar area11.

Uncomfortable

Liked: Lady at front was nice
Disliked: Sticky floors...filthy bathroom...dirty room

Pleasant

Appalling

Liked: View and beach
Disliked: Unhelpful unmotivated staff, lack of facilities open, floor of suite flooded and just given towels to put down to soak up some of it. I asked if I could have a mop and bucket to mop it up myself but said all they had was towels.Worst hotel I have ever experienced.

Exceptional