While searching for wheelchair accessible hotels in Edmonton, we came across this hotel. The price was around the same as anywhere else, but since we have stayed at other Best Western Plus hotels and had a great experience, we thought this would be the same. Right after booking the hotel on this website we phoned the hotel directly to ensure we reserved a wheelchair accessible room. The staff assured us we had. The night before our arrival I called to confirm again, and was told the only wheelchair accessible room was no longer available as it required some repairs. They would cancel our reservation with no charge. This was unacceptable as the Garth Brook concerts were this weekend and hotel rooms were at a premium if you could find one. We ended up settling for a room in which we could not get a wheelchair into the bathroom. Added to that, the hotel is under renovations, the elevator is old, and to top it off, this Plus hotel no longer offers the free buffet breakfast to it's guests. Needless to say we will never stay at this hotel again, nor would we recommend it to anyone, but especially to anyone in a wheelchair.

Liked: The staff were helpful.
Disliked: The room; the hotel itself; the fact they lied about it being accessible.

Room was great and comfortable...

Liked: The pool was very nice and we had it all to ourselves. The room was comfortable and quiet and had plenty of space to relax.
Disliked: The entrance area seemed shabby and dirty and also the elevator floor was dirty with lots of cracked tiles. The showers poolside were freezing cold so we went back to the room to warm up.

Superb

Good

Liked: Close to tnt

Superb

Pleasant

Disliked: Outdoors area was not clean.Although we booked as double Queen and asked for a couch none was available. The toilet didn’t fill after flushing so we switched out rooms. The room was very hot and did not cool.

Superb

It was a good stay.

Was overall great, perfect area...

Not a nice manager

Liked: Good location
Disliked: There are two sections and we stayed in one section of hotel.. blankets were terrible.Stayed an extra night..blankets were in better section of hotel