When I booked the hotel I was booking blind - I was looking for an ideal location for the arena as well as somewhere convenient for the evening and close to the centre for shopping. When we arrived just from the location, the fact that we didn't have to walk miles with suitcases from the car park, even not having to walk outside was a bonus. The staff were fab, as we had arrived early we had a choice of rooms to choose from which was great, and when we walked into the room, I was blown away by the size, decor, cleanliness and style of the room. It was more than we expected. I was a little doubtful of paying for the breakfast but so glad that we did. Again food and service second to none, food freshly prepared to order. I honestly couldn't find a negative, and will definitely go back.

Liked: Great location.

Stayed in one of the newly refurbished rooms, as a free upgrade - how lovely! Everything was wonderful! Slept like a log on one of the comfiest beds ever ( I want one!). Parking is nearby, all shops within walking distance. Staff at reception were very helpful, breakfast was plentiful. No complaints!

Liked: Stunning.

Lovely hotel, excellent location. Nothing bad to say, except breakfast is a rip off £15. Wetherspoons round the corner - get 2 for a tenner with coffee.

Liked: Everything.
Disliked: None.

Liked: Nice rooms; friendly staff; great location.
Disliked: Breakfast a bit pricy.

A good experience.

Liked: Although there was a mix up with my payment, I received a refund immediately and courteously.
Disliked: I expected a double bed, but got 2 singles pushed together. This could have been an issue had I pulled.

Exceeded expectations and will return

Liked: Recetion excellent, very warm welcome and good advice|All staff very friendlyexcellent room and bed
Disliked: only one chair in bedroom

A lovely hotel in a...

Liked: It’s location
Disliked: They don’t reply to emails and don’t always answer the phone. Communication is poor.

Very good

Liked: Central location with friendly staff that went out.of.their way to look after us when there was a slight delay at check in. Clean and comfortable.

Very good

Great location but rooms in...

Liked: Great location
Disliked: Rooms look tired - need some TLC & general maintenance, Frayed carpets, leaking shower heads etc. poor standards when being left with hardly any loo roll etc

Overall, a decent and comfortable...

Liked: Comfortable bed and decent linen. Room was quiet. Great location. Reception staff efficient, friendly and helpful.
Disliked: Attention to detail. Light flickering in bathroom. Hand/Body lotion dispenser empty.

Excellent

Liked: It was really impressive how luxurious the bedroom was and so clean .

Good

Disliked: The room I first got was not cleaned even though I was checked in. They gave me another room which was very good