Exceptional

Waste of money, no spa...

Liked: Nothing
Disliked: Everything

Exceptional

Liked: Great location and easy to get from and to Heathrow Terminal 5.

I would never ever stay...

Liked: I like that they have a restaurant inside the hotel
Disliked: The staff were disgustingly rude, no health and safety, I felt they were racist

Exceptional

Liked: So very convenient for the airport

Pleasant and a nice place...

Liked: Classy looking.

Lovely hotel, very helpful staff...

Liked: Convenient for Heathrow, easy to park and great that we can leave the car and pay for parking.In particular Elvis on reception is absolutely brilliant. He goes above and beyond. So kind and considerate. Really helpful.Cannot speak highly enough of him.
Disliked: Nothing.

Very good

Very disappointing

Liked: Building is impressive and the food was good. Some of the staff were really helpful.
Disliked: The wardrobe couldn't be opened and nobody came to fix it, despite reception being told.The waiter in the restaurant was neglectful and it was not busy in the Steak & Lobster.A big deal was made of giving us a good deal on the room, this seemed cosmetic. I also got the impression that we were the sort of guests that were very low down on the hotels priority list, because we weren't monied. I had booked the hotel because my 93 year old father was travelling to his daughter-in-laws funeral and I wanted him to be comfortable.