Very good

It served its purpose but...

Liked: Staff was very friendly! Beds comfortable and breakfast was a good mix of hot and cold!
Disliked: It was run down and needed some love definitely not The Quality Suites quality that I’m accustomed to.

Superb

Liked: We booked with expectations of using the hottub, at check in were told hottub was not in service, so Jessica the receptionist at check in upgraded us to a room with a hottub in it. Love her helpfulness and appreciate her so much. Made our night! Thank you Jessica!
Disliked: Hottub was out of service.

Exceptional

Liked: Friendly staff that was more that willing to help us with finding the best places to eat and go to while we where there

Exceptional

Liked: Easy to get to, quiet, clean and very comfy beds!

DID NOT STAY THERE WANT...

Liked: This location is horrible. We left and requested a refund. We could not stay here do to the cleanliness and the people present when attempting to check in. Drugs were clearly a priority at this location. This location is refusing to send booking.com proof we did cancel, causing me to not get a refund. You can clearly tell we stayed somewhere else, booked through booking.com. I just want my money back.
Disliked: Getting my money refunded.

Exceptional

Exceptional

Very poor

Liked: The manager let us check in 2 hours early due to room availability.
Disliked: The bed in room 316 is the worst hotel bed I’ve ever slept on. I had to layout the pillows and sleep on top of them. The bed has no padding. When I brought this up to management at check out, I was told all the beds were new. Maybe new to the hotel, but not new. If there were new, the purchased the worst quality mattresses. The shower curtain rod was loose and the shower curtain wouldn’t close all the way. The bathroom exhaust fan didn’t seem to be working because my son saw black mold in the bathroom.