Quality Inn & Suites University/Airport, Louisville

People were leaving when we walked in. Most disgusting room I've ever walked into. A lot of the rooms had bed bugs. Can not believe this place is even allowed to operate.

Liked: Nothing.
Disliked: Bed bugs.

There is a man that stands with an angry look and arms folded as you are checked in. He does this same thing at their terrible "free" breakfast. The second it turns 9:30 he is running to grab the disgusting breakfast items as fast as possible so no one can have seconds (why they would want them is beyond me) - there is nuked sausage, nuked round egg "slices", same exact tray of donuts and bagels both days; the orange juice tasted like it was as old as dirt. Unripe oranges and cereal with no labels so you can't tell if it's gluten free or not. The only decent thing is the waffles, which aren't gluten free and they were out of mix the first day. The pool had pieces of the ceiling in it and signs all over that if there are more than 5 people in the pool (seriously??) at once they will get a fine of $100. Also no one is allowed to swim alone or they will get fined $100 also. The "hot tubs" are stuffed away in the bathroom and the water in the bathrooms is so chlorinated it comes out blue and leaves a "taste" in the air. Definitely NOT worth the exorbant price they charge.

Liked: The maid didn't bother us, as we stayed 2 days.
Disliked: Everything else.

We stayed for the National Quartet Convention (Freedom Hall) and the staff was really helpful in giving us instructions on how to find our routes to different places in town. Room was clean.

Liked: Very friendly and helpful.

Pleasant

Cheap is not always better.

Liked: The property is in a good location to get on and off 65. It was not in the best part of town.
Disliked: DIRTY!!!!! The entire place was dirty! The elevator had the same trash in it all week and looked like someone needed a spray bottle of lysol to clean it once in a while. The pool area was dirty. A cleaning person came in while we were in there. They swept a 10 foot area, changed the trash and left. There were hairballs, socks, and crap all around from party there Saturday night. It all was still there Tuesday night. The trash can in the breakfast room looked like someone spilled pancake mix on it all week. I wiped my own room down with some Clorox wipes and glad I did. I went through a travel pack. There were what looked like boogers on the wall next to the toilet. The sheets need to be replaced. The elastic would not keep the fitted sheet in place.

Worst ever

Liked: It was a roof over my head, and that was it
Disliked: The first room I went in, had broken drug paraphernalia on the carpet, blood splattered across the wall, cigarette ashes everywhere, and had never been cleaned. They gave me another room in this room. The spa tub was cracked. The Jets didn’t work and it had filthy dirty carpet too.

Passable

Liked: That the parking lot lights were bright and I had a good view of my car
Disliked: My bathroom didn’t look like it was clean

Exceptional

Don’t stay here!

Liked: Nothing
Disliked: There was left over food in the fridge and the non smoking room smelled like smoke. Got another room and the jets in the tub didn’t work.

Wouldn’t recommend staying here, it’s...

Liked: It has a good location and good amenities, but they had roaches, as soon as we walked in the room we left.
Disliked: Very gross smelling all over the building. Had roaches on counter as soon as we walked in.

Exceptional

Passable

I would hope to hear...

Liked: Close to the st James court art fair that we drove to Louisville KY for the weekend. This is the only thing we liked about our stay.
Disliked: 1. I paid $353.20 for non smoking room, two nights with booking.com. The advertisement and pics for the hotel do not match the quality. Very misleading! The hotel was charging $67 a night for the same non smoking room. Why is there such a difference now? This hotel was next to a homeless shelter with several homeless people hanging outside at all hours. Very sketchy neighborhood! For the money, I paid booking.com, I would have thought the quality of my room would be comparable to the ones I have booked in the price range of $150 a night in the past. My Wife and I were very disappointed with this hotel! Finally, the smell of the room was a combination of cigar/moldy, the tub had mold and was very dirty and shower curtain which was to low, had about 10” of material laying in the tub. We had to pull it up, as to not step on it - Causing the shower water to go outside the tub. The room needed serious updates and deep cleaning with facelift, as well as the indoor pool, that we were looking forward to swimming in. We stayed out of the room, as much as we could and we didn’t go swimming either. The free breakfast was not a buffet as advertised. It was more like a complimentary, where you don’t get much. You had to ask the lady for drink options, as there was just milk for the two cereals provided and she only knew Spanish. They only offered a small bottle of apple juice or orange juice, that she had to retrieve from the back room. I felt trapped as I went through booking.com and paid in 2023. I wasn’t going to ruin our trip by complaining to the hotel as they seem, “use to the complaints” but have not made improvements. I now look at the reviews for 2024 at this hotel. Everyone else is in agreement with what we experienced. I only took a pic of the dirty head board, as it was the first thing I saw when walking in the room.