Exceptional

Staff was nice, the facility...

Liked: I loved the front desk employee. It was her first week on the job and she was extremely professional and polite.
Disliked: I found it odd that they charge a $100 cash deposit for locals to stay there because they’ve experienced people from around there destroying the rooms. Also, there were larvae underneath the sheets of the bed in our room. My boyfriend and I reported it immediately, took pics and alerted the staff of this disgustingly disturbing finding. Still waiting to hear from management regarding how we can be compensated for such a filthy room.

Pleasant

The stay was cancelled by...

Disliked: I booked the hotel through booking.com, paid and called the hotel to confirm. I received a call back stating that they are cancelling my stay due to no A/C, this was immediately following hurricane Helene. I said okay and I asked if I would have a refund and was told "I don't know". I have not received a refund.

Will avoid this chain

Liked: Location was right off of the freeway. We were able to sleep in a bed for the night while traveling back home from vacation.
Disliked: We told the front desk we didn't mind the air conditioning not working but another employee canceled our reservation anyway. They had rebooked our room to someone else and hastily gave us another room; Customer service was a mess and unprofessional. The room seemed to be in use already or wasn't cleaned properly; there was still leftovers in fridge.

Comfortable, friendly and clean.

Liked: Location across from restaurants. Friendliness and helpfulness of staff. Comfort of rooms.
Disliked: Room could have been cleaner. But it was as best as it could be since there appeared to only be 1 cleaner there. She has so much work that she has to get her child to help her. They need to hire more cleaners. Our rooms were not cleaned daily. But for the most part it really wasn’t that bad. I’d definitely stay there again!

just what i was looking...

Liked: could of had scrambled eggs and meat choice. fine location

Would definitely recommend

Liked: Very comfortable, great location, friendly staff, cleanliness, bug free!!
Disliked: Seeing the sidewalks are painted, with the rain... made for very slippery sidewalks. My dog couldn't get a grip, and we almost fell.

I would stay here again.

Disliked: The location was great for my visit.