Overall, we always have a...

Liked: Location is exceptional, rooms are very comfortable
Disliked: The “continental breakfast” sucks. We’ve stayed here twice now. Once for 3 days and the other for 6 days. Each time we’ve stayed, there are chilled bagels, yogurt, cereal, waffles (that you have to make yourself), apple juice & orange juice. That’s definitely not “continental”. And they don’t even offer milk for the cereal. Also, if you don’t get there right when they open up, you’re more than likely not going to get what you want, if you want anything. You’re better off going to the Waffle House directly behind the hotel.

Exceptional

Liked: The room was very niHelpfully.Hotel clerk - Bob - was very nice, friendly, helpfully.

Never again will i stay...

Liked: location and price
Disliked: the rudeness of the front desk when checking in, we have used priceline for booking stays when we have big snow storms , we have never had a problem with check ins. We were treated rudely and was denied a phone number to reach the general manager to find a solution from the problems.

Liked: The workers are SO RUDE!!

Bad

Liked: Nothing
Disliked: The entire experience was a nightmare,the check in process caused me to miss a game I paid $--- dollars for and as a Veteran this is unacceptable.

Bad

Disliked: Travelers beware of this hotel! Management is absolutely horrendous, bordering on unethical theft! We had prepaid for 4 nights in this hotel. We check in Thursday night, Friday morning we call to report the blinds in the room as broken (couldnt raise the shades). They sent someone to the room and accused us of breaking them. Said they would be keeping our security deposit and could charge us an additional $500 for the repair. When I stated I wouldnt pay $500 for something that was broken when we arrived the general manager, Jonathan, said we were no longer welcome to stay at the hotel. He said he would refund me for the nights we didnt stay but here we are almost 2 weeks later and he has not followed through on that promise and doesnt not respond to contact attempts. He wouldnt give us confirmation of our check out which was sketchy. Absolutely horrible management. In reading the other 1 star reviews it seems to be a theme. Broken items in the room upon arrival, terrible management/customer service, and sneaky charges. I cant stress enough- find somewhere else to stay! You run the risk of being overcharged for either fake damages or being charged more than the originally quoted price. Do yourself a favor and protect your bank account by finding another hotel- theres tons to choose from.

Bad

Disliked: Travelers beware of this hotel! Management is absolutely horrendous, bordering on unethical theft! We had prepaid for 4 nights in this hotel. We check in Thursday night, Friday morning we call to report the blinds in the room as broken (couldn’t raise the shades). They sent someone to the room and accused us of breaking them. Said they would be keeping our security deposit and could charge us an additional $500 for the repair. When I stated I wouldn’t pay $500 for something that was broken when we arrived the general manager, Jonathan, said we were no longer welcome to stay at the hotel. He said he would refund me for the nights we didn’t stay but here we are almost 2 weeks later and he has not followed through on that promise and doesn’t not respond to contact attempts. He wouldn’t give us confirmation of our check out which was sketchy. Absolutely horrible management. In reading the other 1 star reviews it seems to be a theme. Broken items in the room upon arrival, terrible management/customer service, and sneaky charges. I can’t stress enough- find somewhere else to stay! You run the risk of being overcharged for either fake damages or being charged more than the originally quoted price. Do yourself a favor and protect your bank account by finding another hotel- there’s tons to choose from.

Liked: Rooms were clean and general appearance of the hotel was adequate.
Disliked: Absolutely horrendous customer service. Do not stay at this hotel! General manager ripped us off for $---. Read the reviews of others- many have had similar experiences. I wish I knew this before booking this hotel.