Highly recommended for anyone looking...

Liked: We had a wonderful stay at this hotel, and it far exceeded our expectations. The staff were incredibly kind and helpful throughout our visit, making the experience even more enjoyable.One standout moment was during the night when a staff member (unfortunately, I don’t remember her name) greeted us with an extremely positive and cheerful attitude. Her warmth truly left a lasting impression. Another staff member, Afreen, was equally kind and helpful during our checkout in the morning. Her professionalism and friendly demeanor added a lovely touch to the end of our stay.The breakfast was a pleasant surprise—it was far better than we anticipated, especially considering the low ratings it had received in reviews. It was fresh, varied, and very satisfying.Overall, this hotel fulfilled our expectations and deserves a much higher rating than it currently has. Highly recommended for anyone looking for a comfortable stay with exceptional service. We would definitely stay here again!

The stay was pleasant. On

Liked: The fresh apple was good. The bacon was crisp. Dining facility was clean and seemed to be well staffed for keeping things filled. Otherwise, it is still nice to have even a modest breakfast at a hotel before starting out in the morning.
Disliked: I think the eggs were instant which were spongy in a funny way. Try fresh. Sausage would have been a nice choice. Only white bread and bagels needed a whole wheat choice. The coffee was pretty low average, maybe make stronger or try another brand. I appreciate the hotel was not very busy so not much diversity in food could be offered.

Yuk and more yuk

Liked: What I liked? Well, Not much! I was able to park fairly near to room but the doors were heavy and awkward., no luggage cart availability, and made it hard for me to access. I couldn’t wait to get out of there.
Disliked: Smelled awful. At first it smelled like dirty feel and my room smelled like urine. I am getting upset just reliving it now. I could not get heat to work. I ran the shower to warm it up.

Friendly staff but needs work...

Liked: Great location. Good breakfast and bed was comfortable.
Disliked: Stained towels. Old dried soap on the soap holder. Room smelled like old smoke. I didn’t even want to walk on the carpet without shoes. Had an incident with other guests first night where police were called and second night there was a party at Gracias that shook my room on the second floor until 2am. I know a lot of that is not the staffs fault and they were very friendly but it did not make for an enjoyable stay at all.

Superb

Good

Passable

If it is not a...

Liked: Location, breakfast
Disliked: Not enough staff, I waited more than 15 mins in the lobby to check in. The hotel has a pantry at the lobby for coffee and hot water, but both are empty, the staff said it fill up at the morning only, it is totally useless.The key card or door lock have some issues, I need to try many times to open the door.

Breakfast was okay but customer...

Liked: Breakfast was decent, location was just a lil confusing to find.
Disliked: At check in, we borrowed the luggage cart and I was told that we would need to use the “door C” if using a luggage cart. When we tried to go to that door C, we were so confused and were struggling to push (lift and pull instead) as there was no ramp for the cart. I went back to the FD to reconfirm if that was the correct door (door C) and the front desk agent just looked at me and said “yes thats the correct one, there no other way” and when I told her that there was no ramp, she told me in sarcastic way “Im just a front desk” which I totally understand but definitely NOT the right/professional way to respond.