Yuk and more yuk

Liked: What I liked? Well, Not much! I was able to park fairly near to room but the doors were heavy and awkward., no luggage cart availability, and made it hard for me to access. I couldn’t wait to get out of there.
Disliked: Smelled awful. At first it smelled like dirty feel and my room smelled like urine. I am getting upset just reliving it now. I could not get heat to work. I ran the shower to warm it up.

Friendly staff but needs work...

Liked: Great location. Good breakfast and bed was comfortable.
Disliked: Stained towels. Old dried soap on the soap holder. Room smelled like old smoke. I didn’t even want to walk on the carpet without shoes. Had an incident with other guests first night where police were called and second night there was a party at Gracias that shook my room on the second floor until 2am. I know a lot of that is not the staffs fault and they were very friendly but it did not make for an enjoyable stay at all.

Superb

Good

Passable

If it is not a...

Liked: Location, breakfast
Disliked: Not enough staff, I waited more than 15 mins in the lobby to check in. The hotel has a pantry at the lobby for coffee and hot water, but both are empty, the staff said it fill up at the morning only, it is totally useless.The key card or door lock have some issues, I need to try many times to open the door.

Breakfast was okay but customer...

Liked: Breakfast was decent, location was just a lil confusing to find.
Disliked: At check in, we borrowed the luggage cart and I was told that we would need to use the “door C” if using a luggage cart. When we tried to go to that door C, we were so confused and were struggling to push (lift and pull instead) as there was no ramp for the cart. I went back to the FD to reconfirm if that was the correct door (door C) and the front desk agent just looked at me and said “yes thats the correct one, there no other way” and when I told her that there was no ramp, she told me in sarcastic way “Im just a front desk” which I totally understand but definitely NOT the right/professional way to respond.

Superb

Business trip was good with...

Liked: Perfect location, pleasant staff and clean room
Disliked: Bed was a little old.