Superb

Very poor

Liked: It’s clean
Disliked: Customer service is so slow and needs more training

Convenient location but lacking in...

Liked: What I liked was that the hotel's location was strategic, considering we intentionally chose one closer to the airport than the city proper. There's a Costco, Seafood City, Jollibee, and even Tim Hortons right next to the hotel, plus a mall and Walmart! Bus stations are also super accessible.
Disliked: - The breakfast menu was the same every day.- On our last day, there was no buffet breakfast; it was given in a paper bag.- We were told upon check-in that there would be unlimited coffee, tea, and hot water, but that wasn't the case.-No complimentary water bottles, and the water, coffee, juice, and tea were only available during breakfast. We were told we could refill in the gym, but it was closed the entire time we were there.- No body wash, just bar soap, and it wasn't even enough for the number of guests (though we did manage to request more).- No oral kit provided.- Although it’s beyond the management's control, other guests were noisy, and we could hear them from inside the room.- For some weird reason, our AC kept turning off by itself at night. We had to wake up multiple times to turn it back on, which made it hard to rest after a whole day of traveling.- As the days went by, I noticed the pantry was getting less clean and started to smell. It seemed like they didn't clean the tables after each guest due to their CLAYGO policy.- It was awkward that the personnel assigned to the pantry stood by the buffet area, though I get the point. They also had a somewhat unfriendly vibe, although they did say good morning occasionally.- The lighting in the room was too dim; brighter lights would be better.- On our first day, there was a bug in the bed, but we were too tired from the long flight to report it. There was a bit of itchiness afterward.- The water was under maintenance, and there was one time they left a notice in the rooms about a water interruption from, I think, 9 am to 2 pm. Then another, there was no notice at all, and it happened while I was in the middle of showrring.

Very good

Good

Superb

Passable

Liked: Breakfast included, microwave and fridge in room were nice
Disliked: Found a few bugs in one of the beds, and cobwebs in the ceiling corner. Air conditioning in room was not strong and was warm at times. Wish the pillows were larger

Very good

Exceptional