Polite and courteous staff.

Liked: Close to Rapids Theatre.
Disliked: Not too much around open or restaurants.

We found several beer caps in the room, one of which my son stepped on barefooted and cut his foot. There were also dirty Q-tips on the floor alongside the bed from someone cleaning their ears. Although dated, the rest of the hotel was clean. I would have the room maids step up on their job however.

Liked: Staff was professional and friendly and made it easier to overlook the lack of cleanliness.
Disliked: Room was dirty.

Short notice reservations, but had...

Liked: Great location! Just a hop skip and a jump from Niagara Falls view we could even see the Canadian skyline from our fourth floor window. The staff was friendly and the pillows were the most comfortable pillows ever great experience overall.

Not very clean

Liked: Good location
Disliked: Parking was limited even though we paid $30 for a parking pass. Very dirty rooms, even holes in the wall. was very disappointing

Poor

Exceptional

Good

Exceptional

Poor

Liked: Bartender very rude to myself n 2 kids ages 13 n 1, ice machine broken on 4th floor etc this place has gone down hill n I have stayed there quite a few times
Disliked: Breakfast, pool n hot tub

No Quality, No Toilet Paper.

Liked: Location
Disliked: They did not have toilet paper and asked me to come down to the reception to collect it. Staff showed no remorse, as if collecting toilet paper from the lobby is expected of guests. Overly entitled staff running this place and exploiting their location advantage. Breakfast was shit.

Very good