Good

Liked: The familyroom was wornout and quite shabby, and the coversheet was dirty. The staff was really polite and professional and we got another rooms and those were fine, but the beds were quite lousy. Nice saunas and a gym with great view was really nice. The breakfast was really good. With a little update in rooms like better beds and little fixing on surfaces and maybe some basic comfortabilities in a familyroom such as waterboiler would be nice. In general the hotel was nice and tidy and in a good location.

Very good

Exceptional

Very good

Nice hotel poor service

Liked: Nice room but did not have a chance to use hotel facilities like bar, restaurant, breakfast.
Disliked: They told us the reception was open 24/7 but on arrival at pre confirmed time. There was nobody on reception and a message to call a phone no. We did not have phone service but after seeing the bar staff they finally located someone after 30 min. She was very pleasant and offered us a breakfast bag to take with us and that we could pick it up at any time. We said we would need it by 5.30am. But on going to reception at 5 am and waiting till 5.35 am nobody was manning reception and unable to find anyone in the hotel. So no breakfast. There needs to some other way to contact staff eg a particular spot in hotel or bell etc as foreign tourists do not always have phone connection in foreign country.

Exceptional

Liked: Good size room and amenities

Exceptional

Good

Exceptional

Liked: I arrived late at night, soaked after a long rainy day on the bicycle and was welcomed warmly by the receptionist. Check in was swift which made me getting a warm shower as quickly as possible. As I was leaving early the next day, I was offered a takeaway breakfast which was delicious. Thanks again to the staff.