Exceptional

Very good

Passable

Beautiful

Liked: Such a lovely stay.... We were visiting family in Melbourne and we all had tickets to see Brian Adams.... Everyone (staff) were so friendly and helpful. Clean, clean, clean..... We'll stay again on our next trip from Ireland....
Disliked: Nothing

Exceptional

Superb

Liked: Location
Disliked: Breakfast menu needs variation

Very good

Liked: It was lovely and clean.
Disliked: It was difficult to find information. We used the QR code however there was not a great deal of info from the QR code.

Exceptional

Just one persons attitude and...

Liked: Position cleanliness and most staff
Disliked: Was offered complimentary drink each night as part of package, told to attend floor 15 on check in to receive, treated like complete non paying peasants (there was a party of 3) publicly and loudly moved behind a curtain in same room on same floor to be given what was already paid for. My sisters were staying in 1611 and I was 1211 and we were disgusted with our treatment by Raelin. We all checked out early by one day due to cyclone Alfred, nothing offered as an incentive to return. Offered at check in to swap daily cleaning service for a bottle of wine of choice daily or $10 discount per night. Chose to not have cleaning service. Received 1 initial bottle of bubbles nothing else. I am bitterly disappointed, we had already discussed our next get together but I feel we will look else where now. Why would we return, full paying customers treated like plebs. Bitterly disappointing I must say!!