Exceptional

Very good

Beautiful location. Excellent facilities. Restful....

Liked: Location. Facilities.

Passable

Anniversary dinner a bit dry...

Liked: Great stay but restaurant needs a bit of customer service training. Some great staff some not so great - we asked for another round of drinks during our anniversary and we were ignored. We left to go pay at the counter and the waitress that ignored us was quick to chase us down to sign the bill. Expensive dinner to just have one round of drinks and feel ignored. Great room, lovely location and a good stay otherwise. For the price maybe more staff in the restaurant to serve tables would improve experience.

It was ok but won’t...

Liked: At first was put in a room where Aircon, tv, phone and WiFi were either not working or in bad shape. We were promptly changed after complaining but for “5 star” place you wouldn’t expect that to happen.Technicians and reception staff though very friendly and helpful. Bedroom cleanliness so so… beds weren’t really made properly, the covers yes but once pulled the sheets were as they were left from the night before. Pool is great and nested in the bushes like all the chalets. There’s no sea view anywhere but still quite decent. The bbqs available are miserable. No support or lighting to grill. Smith’s offers small bbqs on most rooms. The trophy though goes to the restaurant. Food is medíocre. One could however argue that if service were good you’d overlook that after a long day. But no, it’s actually worse. We decided to eat at the pub down at dunsborough or even buy ready at woolsworth. It was tastier. Sad thing though is the staff has always a smile on their faces, they are trying but it’s just not enough… our second night we ordered some food and a bottle of wine. We still had the bottle the previous table finished before we sat down there. Our starters and even main came before the wine. And the old bottle always there…

Exceptional

An unenjoyable stay

Disliked: Impolite and unhelpful restaurant and reception staff.Outdoor pool was closed off with tape.Noone answering phones (they said lightning struck).

Very good