Providence Marriott Downtown Guest Reviews
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0.7 miles from Providence centre |
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Kevin Mon, 9 December 2024
Passable
Disliked: The check in process- know your car plate number and ask directions to your room!
Valdir Sun, 8 December 2024
Superb
Jim Thu, 5 December 2024
Good
Samantha Mon, 2 December 2024
One of the most deplorable...
Liked: The lobby and the staff were great.
Disliked: Other than the lobby the place was deplorable. The ceiling tiles were all wet and saggy and had stains on them in the hallways going to the rooms. The rugs were old and decrepit, ripped in places. The light fixtures on the wall were broken and hanging. Inside the room we walked in…it was 92°. The smoke detector was on the ground. It had fallen off the ceiling. The bathroom had mold on the shower head and the tub floor was dirty. There was some sort of reddish stain on the toilet seat which was very offputting. And none of the receptacles worked so I couldn’t charge our phones or my kids iPads. In a In an added bonus, the hot tub jets didn’t work, the ceiling of the pool area was flaking off. And the cherry on top is the charge you to park in their lot. But to make you feel better they offer you a shuttle. They can only bring it to one place within 2 miles. I’ve stayed in a lot of hotels in my life. This one is close to the top of the worst hotels I’ve ever been in. We booked it because it had the Marriott name, but apparently that doesn’t mean much anymore.
Suzanne Sun, 17 November 2024
Visiting RI for wedding
Liked: Excellent condition. Very pleasant Staff.
Disliked: The shower valve was closed so tight that I couldn't open it. Tried to call hotel staff for help, but no one answered. Had to get myself ready for a wedding but was unable to shower first. Eventually my husband was able to turn it on. But it was too late for me. I had to improvise.
Amarilys Tue, 12 November 2024
It was a nice weekend
Liked: Nice installation, good services (with the exception of the housekeeper that never returned to do the room)
Disliked: We told to the housekeeper to do the room in an hour and she never returned
Paul Mon, 11 November 2024
I expect much more at...
Liked: Attentive staff
Disliked: Property needs renovation. Worn furniture, thread bear and dirty carpet, old worn fixtures in the bathroom, toilet flush was unreliable, bad mattress. Also, no soap or toilet paper until we called front desk.
Paul Mon, 4 November 2024
Exceptional
Liked: All of it
Disliked: The fact we had to pay extra for parking it should be included in the room rental
Jim Mon, 4 November 2024
Staff was great, clean comfortable...
Liked: Location
Disliked: The bathroom door is broken
Sarah Mon, 28 October 2024
Highly disappointed with my stay.
Liked: The staff was friendly and very helpful.
Disliked: The rooms designated to people who book through a 3rd party site was horrible. The furniture in the room was stained and old in appearance, stains on shower curtain and bed linen. The staff did change the room but it wasn’t much better. The tub had hair in it, had to flush the toilet several times. The pictures of the room was nothing like the actual stay and for almost $500 for one night definitely wasn’t worth it. I even paid extra to upgrade my room and was still disappointing. Would not book again when in Providence.