Not a 'terrible' experience, but...

Disliked: Waited on the phone for over an hour, trying to get info on the shuttle bus to the property. They did not answer.Had to find my own way to the hotel, and taking the local bus, in the evening in an area that feels remote, can be intimidating to people who are tired and just want to sleep. The person checking people in did not seem to be very familiar with the system. Maybe someone was sick, so I can excuse that.

Superb

Exceptional

Exceptional

A good hotel for a...

Liked: Nice breakfast, good location, staff friendly and helpful, shuttle service much cheaper than a taxi, quite clean but a touch up renovation wouldn't hurt
Disliked: Paint the rooms, one trash can in the room (not only in the toilet), definitely not for longer stays

Superb

Location is perfect close to...

Liked: Location is perfect for airport arrivals, very friendly staff and very good breakfast.
Disliked: Room did not have a coffee / tea preparation facility.

Good ambience

Liked: I did not take breakfast
Disliked: Nothing g

never again

Disliked: Staff tried to tell us that to pay even though we had prepaid at Booking.com. I showed her my reciept from payment and it meant nothing to her. Still said we had to pay. I asked to use the Booking.com confirmation number and she refused to even look at. After almost 15 minutes of standoff she finally said we were okay. No apology only she needed time. We had booked 3 other hotels through Booking.com for our trip and did not have one issue with any of those hotels. In addition our hotel room every half hour made a horrible noise like a freight train was going through and sleep was interrupted. No water cups in the room-how are people expected to take their medications? Will never pick this hotel chain again.