It was

Liked: Location
Disliked: No comments

Room was warm, clean and...

Liked: Clean

A great getaway in a...

Liked: Location, food and room fabulous!

Luxurious and relaxing

Liked: Stunning property located right on the water. The design was modern yet cozy. The restaurant, bar and coffee shop on site are wonderful
Disliked: Pillows on bed are really bad. Also need lockers in the change rooms of the pool.

Bad

Exceptional

Great place to stay!

Liked: very comfortable, easy check in and check out, nice view.

I probably will not return.

Liked: My room was peaceful which I needed.
Disliked: The design . Out of character for West Coast.Interior design with a confusing look .Front desk could have been more personal. It was ok but not really personable.Coffee shop was very personal and connected. He cared and was very nice.

Beautiful hotel, in a amazing...

Liked: Great location, stunning view and setting, friendly and helpful staff.Beautiful decor and presentation of the hotel.Fabulous food and great service - Enjoyed food and drink from the main restaurant and cafe in the main foyer (who had the most lovely staff). Really well priced.Really liked how helpful the reception staff were in responding to our initial disappointment / concern with the first room (Whilst we knew we had booked a room with a balcony that had a partial view of the water - What we didn't know until we went into the room was that it was a corner room, that had another balcony in front of ours and that other guests could be on their balcony and look into our room be in front of us).This was managed really well and did not make us feel awkward or embarrassed for raising our concerns / disappointment / how uncomfortable we felt.Another room was offered (which we accepted), whilst we lost our balcony we felt more private.The free use of the kayaks was a real bonus and thoroughly enjoyed. Great fun and a lovely way to explore the coast line. Able to see so many seals (from a safe / respectful distance).Great facilities just a short drive into Sooke.
Disliked: The pool facilities (decor, inside and outside spaces look tired and don't feel as though they are on the same level in terms of presentation and care and attention that has been given to so many other parts of the hotel.