Good

Excellent

Liked: The location was great. Just a few meters from the subway. staffs were great to help us with keeping luggage while we waited for our room to get ready. The sparkling water dispenser in the lobby was great and now we have to purchase one for our home. overall great stay and would recommend it to others.
Disliked: none.

Superb

Liked: Absolutely lovely staff and a great location! Just a 10 minute walk from St. Pancras! Room was very spacious and clean. Definitely recommend!

Good

Very good

Exceptional

Liked: Good luggage storage to make the most of your first and last day. Being older we like using the bus and the buses you can catch near the hotel go to some good locations eg the west end, harrods v&a, narural history museum, trafalgar square and st pauls amongst others.
Disliked: Very petty but i don't like the new jam dispenser and i like instant coffee and i couldn't get one at breakfast.

Superb

Liked: The location is handy for many London attractions.

We thoroughly enjoyed our stay...

Liked: Breakfast was excellent, lots of choice with everything continually being topped up. Staff were very efficient. The quality of the food was very good too, for example the bacon was thicker than you normally get and this was the case all four mornings we breakfasted.The location was fantastic, we walked to Covent Garden in about 10 or 15 minutes, but there was also a tube station next to the hotel (Russell Square) which is on the Piccadilly line - takes you straight into theatreland in minutes. Hotel staff were friendly and efficient.
Disliked: Everything was very good. We have no complaints about anything at all. I can't think of anything that should have been better. This was not as expensive as some London hotels, so relatively it was good value for money.

Superb

Liked: The staff, nothing was to much for them, very helpful and friendly, plenty of space in the rooms even with an extra bed. Plenty of choice for breakfast including hot and cold drinks,