We stayed 2 nights and we thoroughly loved it. Our room wasn't huge, but we were only there to sleep, so it was perfect.

Liked: Cleanliness; comfortable room; great staff.
Disliked: None.

Poor

Disliked: The room is very tiny and without a window!

Good

Liked: great location, room tight on space around the bed, breakfast very busy so doubling up on tables

creative approach

Liked: Clean room
Disliked: a room the size of a cabin, compliment to the photographer!

Convient location and friendly staff.

Liked: Great location for main central stations, rooms clean and not too bad a size. Stayed in a window room. Didn’t have breakfast so can’t comment but would definitely stay again as good value and ideal location
Disliked: Nothing

Nicer than most...

Liked: Rooms, as most London hotel rooms are, are on the smaller size but fine. Well designed rooms and in a very good state of order. Large TV that you can cast to. Breakfast was excellent ( no hot items). Staff were very friendly and helpful. We would stay here again.
Disliked: We had a minor issue of no hot water in the sink. It lasted our whole stay(4 nights) This was mostly a comms issue as rather than explaining that the maintenance man wasn't there that weekend they continued to give us the expectation that it would get fixed, which it didn't. The Manager though was excellent and chatted to us about it and gave us a small refund on our stay.

Excellent thoughtful service from staff.

Liked: The afternoon staff had taken the time to write us a welcome note and congratulate us on our honeymoon. We had a room upgrade, balloons and prosecco waiting in the room. Fantastic service and made our stay extra special.
Disliked: The rooms are very small. Providing a designated hot water station would be helpful for the volume of people roaming downstairs to get morning coffee and fill instant porridge pots. Coming downstairs first thing for a hot drink is not ideal

Pleasant

Liked: Location was good and the staff were very friendly and helpful
Disliked: Walls were paper thin could hear everything. The room was sooooo tiny

Very good

Superb

Liked: We booked a wheelchair accessible room and we were surprised on how good it was (above average I will say). It was small but specious enough for the wheelchair to manouver (not so for the companion, but he doesn't have movement impediments). The bathroom was well laid out with a lot of hand railng. The room was on the 5th floor accessible with a specious lift.
Disliked: The air-conditioning unit in the room started blowing air (and therefore noise) in the middle of the night even though it was set to "off".