family trip

Liked: free coffee and tea! pool table and games in the bar/leisure room. excellent location and helpful attentive staff
Disliked: constant noisy air con/heating and not easily controllable but kept us warm!

Very good

Liked: Excellent location
Disliked: Windows didn’t close properly, and it was very noisy

A well located, comfortable, well...

Liked: excellent location, comfortable beds, friendly staffmany tourist attractions within walking distance including Broadway, Central Park, Time Square etc

Great value for money, but...

Liked: The location was great, the rooms were comfortable - although super tiny (to be expected) - so don't book a twin room if you are claustrophobic! Nonetheless, good value for money because hotels in the area when we booked were upward of $500 USD per night.
Disliked: I was traveling for work with a colleague to attend meetings at the UN nearby. My colleague arrived ahead of me and I had booked her room. The person at check in required her to have *my* credit card to pay at the time of check in, as I had made the booking. This was very strange as I always pay at check out and just have the card for incidentals on file etc. Anyway, I was on a flight when she checked in, so she was not able to contact me. She did not have credit cards with the required limit, as she resides in west africa and her banks do not give out high lines of credit. They made her charge three cards and take out money from the ATM to cover her entire four day stay at check in. Honestly, never had that happen to me before and also just bad customer service - as if they did not believe she would pay for the stay (but honestly not sure why!). I was checking in later that night and could have verified there would be no problem paying, given we were traveling to attend an event at the UN and they were covering our whole stay. It was a bad experience for her - they made her wait several hours after an overnight international flight and would not let her access any room. It seemed to me like they were discriminating given she was foreign, because I can't imagine being asked to do that (and was not when I checked in later that day!). On a more positive note, the person who checked me in was lovely and I myself had no issues.

Wonderful stay excellent location will...

Liked: Staff were so helpful and polite. Room was bigger than I thought it would be. Room was cleaned every day and my daughter even at 16 loved that we had bunk beds with our own tvs!
Disliked: They held some money on my debit card and I am still waiting for it to be refunded. Although they did explain it would take time and I wouldn’t be charged these three separate payments it did impact on our spending money as I had done this trip on a budget. So this meant we couldn’t buy and gifts that we had wanted.

Good

Exceptional

Liked: Location was perfect, rooms are small but as expected it is perfect for a few nights

Pleasant

Really nice and comfortable

Liked: Very clean, friendly staff, very close to transport. Despite being small is was all we needed and still really comfortable
Disliked: No kettle :(