Non Persona Grata

Liked: I reserved a room for me and my adult son, who has a severe Intellectual Disability He had a mild vocal outburst lasing a few seconds. The night Manager immediately said , that he will not be able to stay there because he will disturb the other. I tried reasoning with him but to no avail. I kindly asked him to return my monies spent. He refused and told me take it up with Booking.com. I called the police to document the incident. The entire incident was an insult to me and my son. This incident caused a ripple affect. My son was to have surgery the following day. He needed to eat prior to bedtime and then nothing by mouth after 12 am. This incident was the catalyst that caused him not to eat on time thus I was unable to follow his physicians orders. The whole purpose of the trip was to book a hotel near the hospital. I eventually left the Carthage, NY hotel. I booked a room in the Hilton Garden Inn in Watertown, NY. We had a lovely breakfast in their dining area. We took our time eating; no pressure. We checked out at 2 pm. We enjoyed all of their emeneties. The staff did not prejudge my son or have issue with his disability. He made not a sound the night nor our entire stay. I tipped everyone for their excellent customer service. Everyone we met made us feel special. When I come into Watertown again, Hilton Garden Inn will always be the place I chose to lay my head down for a good night's rest. And from my recent experience me nor my son will have to pass "The Worthiness Test" which caused us to be rejected by the hotel staff at Pleasant Inn in Carthage NY.
Disliked: The Night Manager was very rude.

Thnx Pleasent Inn for the...

Liked: Location good...didn't have breakfast, breakfast waiting for me @ race track.
Disliked: N/A

Convineant location to our grand...

Liked: No breakfast
Disliked: A coffee maker in our room

Awful would not recommend this...

Liked: Only hotel near where I had to go
Disliked: People partying and stuff all night every night, needed to add a couple nights due to funeral arrangements and they charged me 28 dollars more a night

Bad

Disliked: This facility was absolutely disgusting there was blood on the pillows half of the rooms are loaded with broken appliances.the breakfast they offer is just coffee and they person who ran the front desk was so rude it was unbelievable.

Meh will not return

Disliked: They lie there is no free breakfast it’s only coffee

Ok

Disliked: Very old. Torn curtains. Holes in sheets

A Sweet disappointment

Liked: The online pricing
Disliked: Everything about this hotel is what you hope a hotel isn’t. Do not expect room service to clean your room and do not expect them to come unless you ask. By far the worst hotel experience I’ve ever had.

AVOID AT ALL COSTS

Liked: The only positive thing I can say was the ONLINE pricing
Disliked: First of all, the shower curtains were torn/tattered. The bathroom sink leaks when you turn on the bed is extremely uncomfortable,(like sleeping on a cardboard covered spring)and the beds are completely filthyand looks like staff just puts new sheets over the old ones.(my bed had 4 fitted sheets on it.) The housekeeping didn’t show up until I requested and all they did was take the trash and replace the towels, no bed sheet exchange or room tidying. The mini fridge has so freezer and struggles to hold temperature. The ac leaks making the carpet around it wet a great opportunity for mold to grow. I talked to the locals and also that the owners are known for housing sex offenders and homeless people so take that as you will. This is by far the worst hotel I’ve ever stayed in. And I’ve been traveling for 3 years