Good

Liked: location
Disliked: pillows and bed

Exceptional

Disliked: I was expecting a little more for breakfast, just coffee and yogurt

Avoid at All Costs

Liked: nothing
Disliked: Avoid at All CostsI booked a stay at Pioneer Lodge through Booking.com, only to arrive at 9 PM after a 6-hour drive and find the hotel completely closed. There were no prior instructions, no help from the phone numbers provided (one ignored voicemails, the other hung up after two rings), and no way to contact anyone. It took an hour of frustration to reach someone, leaving us stranded at 10 PM to find another hotel.Despite our immediate complaints to Booking.com and Pioneer Lodge, the hotel refused any accountability or refund. Booking.com simply deferred to the hotel’s refusal. This lack of responsibility and service is unacceptable.Avoid this place entirely—no service, no accountability, no respect for customers. It’s outrageous to take money without providing the booked service. I will continue to post this review until they make this right.

Very good

Don't book and pay for...

Liked: Good position, close to the park entrance and places to have dinner, and easy to park
Disliked: Don't book and pay for breakfast. We booked our stay with “breakfast” included to find out that they don't really have a place for the breakfast and they just had a couple of yogurts and a small plate with probably 3/4 tablespoons of granola left there open. Plus they do not check if you paid for the breakfast or not. We also found a cockroach in the bathroom while showering.

I complained about pests issue...

Liked: Perfect location. 2mins drive to the entrance of zion national park. Walking distance to the shops and restaurants. I love that you can just enjoy the view while walking around the town. The lady at the reception is so sweet and kind.
Disliked: The pool and hot tub is closed. The breakfast.

Good

Superb

Liked: Amazing location!

Exceptional