Amazing, great staff, would go...

Liked: Amazing property, slightly out from town centre but easy on tram to get around.
Disliked: Restaurant, lounge, rooms! Was all lovely ♥️

Worth every penny, excellent

Liked: Staff, restaurants, lounge excellent
Disliked: Breakfast restaurant struggled at busy times. But food and service still excellent.Gym was on the small side.

Exceptional

A wonderful surprise boutique hotel...

Liked: Our stay in the Pillows was wonderful in all ways. Most important, the staff were exceptional. Exceedingly positive and friendly, always anticipating our needs with fun and joy.I was surprised at how much I enjoyed having a lounge to comfortably relax, read the paper, have a cappuccino, and just “chill.” It was so much more personal than a typical lobby, and a very nice touch in a boutique hotel.My husband really appreciated to quite modern exercise equipment once he figured it out.I also very much enjoyed the jazz bar. It was perfect, and the two waiters were truly amazing.
Disliked: My husband is unfortunately dealing with a stroke, and said it was a bit of a challenge maneuvering in the room. I like having a second room to read while he’s napping, so next time I’ll book a larger suite.

Superb

Liked: Great experience

Will be our hotel to...

Liked: Everything mostly. Four Seasons level. Very elegant
Disliked: Rooms are small

Exceptional

Pleasant

Liked: Staff Kindness
Disliked: Size of the rooms is too small and congested comparing to the high price paid.

Memorable

Liked: Beautiful, tasteful interiors with beautiful art and exceptional attention to detail. Lovely personal touches. Great staff - especially Stefan at the concierge services was extremely helpful
Disliked: Our room was a little small, however, it was still beautiful.