fantastic

Liked: everything
Disliked: nothing

Excellent room,excellent location…excellent all round

Liked: Very good position….fantastic for the Philharmonic Hall and local pups and restaurants
Disliked: All good..

Wonderful customer services, immaculate rooms

Liked: This hotel is immaculate whether all the interior design is to your taste is irrelevant when it’s this brand new, immaculate, such attention to the small details and not a speck of dust in sight.From my arrival all staff were impressive, they could not do enough to enhance the quality of my stay. Excellent and very natural customer service and hospitality skills. These lovely people know what they’re doing. I was supposed to be accompanied during my stay but at the last moment my stay was as a lone female so I was nervous until the staff enquired about the number of guests. Then they ensured I had everything I needed to feel comfortable and secure. So I felt incredibly comfortable sitting in the hotel bar for a drink. All facilities are excellent from bedding, comfort of bed, tea making, bathroom etc. Considering the location of the hotel extremely quiet room, great sleep and I never sleep well in hotels. The breakfast was well presented and cooked, the only thing missing; my breakfast plate was stone cold on arrival and at an extra cost for beverages if your breakfast is not included in the price then complimentary refills should be provided. I chose to sample the breakfast as I was a lone guest but paid £18 for a full English breakfast (costly in Liverpool as so many cheaper options in restaurants etc plus my coffee was extra £). Overall a brilliant experience and stay. I would definitely recommend this hotel especially for the high level of hospitality, service, effort, cleanliness and location.
Disliked: At breakfast need warmed plates to serve, they were cold. Offer a cheaper full breakfast or inclusion of top up hot beverages. Promised to deliver my luggage to my room but misplaced but had to look for it. Not a huge problem but no apologies the next day just small thing.

Superb

Superb

Liked: Everything. The hotel was beautiful
Disliked: Nothing

Very good, the breakfast was...

Liked: The location, staff, general presentation of the hotel were very good. Our room was well presented and comfortable. We did have one issue which were brought to the attention of reception.
Disliked: The issue we had.

A very nice hotel

Liked: It was quite a small hotel but beautifully decorated. Comfy beds with decent pillows. Lovely shower and plenty of towels . Room was a nice temperature. Breakfast was very good.

Good

Would definitely book again it...

Liked: Everything it was spotless and beautifully decorated
Disliked: Nothing