Passable

A good, central, hotel offering...

Liked: Location is excellent, right at the heart of this vibrant city - easy walking distance to galleries and shopping. Good breakfast, Rooms clean, tidy and well maintained.
Disliked: The hotel does not activate air conditioning until later in the year, making rooms hot and stuffy when temperatures are unseasonably warm (as was the case during my stay). There is no lounge, so time spent in the hotel is in guest rooms only. Double room only has one chair.

Nice stay down town

Liked: Nice hotel, very central, one minute from Metro Sol. Easy access from/to the airport through metro pink line 8 and train C3 or C4 (Cercanias). Staff very helpful.
Disliked: Some spots in the rooms need more thorough cleaning.

Exceptional

Very good

Front desk staff and location...

Liked: Location and staff
Disliked: Didn’t order breakfast- looked awful- watermelon looked like it was rotting

Another great stay at this...

Liked: Location and front staff
Disliked: No tea coffee in room.

Great location with full buffet...

Liked: Perfect location. Near Plaza Mayor, walking distance to Prado Museum, National Archeological Museum, a wonderful food store as well as numerous restaurants. Staff was exceptionally friendly and helpful. Room was large (quad) nice bath with shower and a terrace though it was often too rainy and cool to use except to look out at the streets. Breakfast was very nice with hot foods and fresh fruits, lots of coffee and bread options. Fresh squeezed orange juice.
Disliked: Nothing.

Location is difficult to beat

Liked: Location, location, location:) very central, few steps from Sol, on a pedestrian street, literally 10-15 mins to any major POI. Soundproof windows make sleep great. Daily room cleaning. Complimentary water provided on arrival day. Kettler available on request. Good recommendatons from staff as to dining and transport options. Room with a balcony to the Sol makes an excellent choise.
Disliked: Poor sound isolation from the corridor, latecoming neigbors might wake one up.