A great place to stay...

Liked: Perfect Location - directly in the heart of Barcelona. Beautiful hotel. The room was perfect for the 4 of us. We really enjoyed the breakfast - with a great variety and high quality. The staff was always available and very friendly.
Disliked: We were fully satistied

Exceptional

Liked: Location, room

a clean hotel with friendly...

Liked: amazing location, good breakfast and really frendly and helpfull staff, it really could not be much closer to the metro station. nice drinks/outsire area
Disliked: a little update on the deore, but no issues, more seating in the secret garden would be better so you could take a drink there in the evening

Excellent and would recommend

Liked: Great location, close to metro and the quadruple room for family of 4 was very spacious.
Disliked: Although location is fabulous for getting around the city, La Rambla at night is not the greatest. Would recommend walking through the alleys of gothic quarter in evening instead.

Very poor

Disliked: Problems to get non working shower fixed. A bit arrogant reception personell

Great area

Liked: Location, the staff is very helpful!!!

Disappointing

Liked: The location is excellent. It is close to everything
Disliked: When you go into the hotel it is beautiful and very inviting. There is a wonderful courtyard where you can go sit and relax. It seems as though there are 2 sections to the facilities. hotel and apartment. We were in the apartment section. It was a bit dingy in appearance and it was clear when I made the booking that the second bed was actually a bunkbed. I had my son who is 6'4" sleeping in this bed. It was not ideal.

Nice manager but terrible experience

Liked: The manager was lovely and handled our issues outlined below as best he could - he compensated us with free breakfast, and 2 separate rooms and they fixed the bathroom as soon as they could.
Disliked: We had a really bad experience here unfortunately. We dropped off our bags at reception before check in to see the city and when we got back at night to check into our rooms we were pretty tired, and we were left with a surprise. We were on a family trip (2 adult couples - mum and dad, and me and my husband) and we were told we got an “upgrade”. We were thrilled until we saw the room which was a tiny room with a double bed and bunk bed. We went down to reception to say we didn’t want this supposed “upgrade” and want the room we booked, which was the apartment for 4 adults. This was described and imaged as having 2 single beds and 1 double bed. However, they said this is not available as it has an issue they’re fixing and further to this the “single beds” are actually bunk beds. We showed them the photos, which shows 2 single beds attached but they said sorry these are incorrect. I wouldn’t have booked the hotel if I knew this. They obviously recognised their mistake and therefore (only when I suggested it), did they give us 2 rooms. Although they felt this was enough compensation as it’s more expensive than the apartment apparently, the reality is we were all on a family holiday and wanted to stay together. The following day they then had to move my mum and dad from their room to another room. They put them next to us which was nice. However their room had a weird stench and our room had a horrible sound/ringing coming out of the toilet. They fixed this on our last day. When we finally came to check out we were told we had a balance of city tax even though we paid it on the first day - the staff member present was incredibly rude and that was my trigger to leave this review. I wasn’t going to leave a review because the manager truly did handle all these issues as best he could but that staff member was the last straw. Thankfully they have evidence that we paid and said that this outstanding payment was actually a mistake due to having 2 rooms.

Very good

Liked: Room and bathroom were spacious. Great location, in busy area with many restaurants and bars. Great to walk at night, always felt safe.Enjoyed the cafe/secret garden. A nice quiet place to relax. Staff were friendly and helpful.
Disliked: Best to order a taxi out on the main street. When they come to the hotel they go through the very narrow streets, full of tourists. It takes forever, with a few near misses.