Superb

I had a truly enjoyable...

Liked: The staff were very helpful at all turns
Disliked: Mind numbing musak in the restaurant.

Very good

Superb

Exceptional

Absolutely wonderful stay at a...

Liked: Friendly helpful staff, outstanding service. We ate breakfast and dinner and enjoyed a bar snack, all excellent.The staff are very well trained and the atmosphere they create is everything you want from a top class hotel. From the moment we arrived to the moment we checked out, there was always a member of staff on hand to assist with all your needs. The location was wonderful, sitting in the bar, overlooking the river was wonderful. Close enough for a short walk down the river to Richmond town and shops but far enough away to be quite and peaceful.
Disliked: The bathroom was very small and I would have thought a walk in shower rather than shower over the bath would have sorted the issue. Lack of handrails as if you are on the mature side of life like us it's not so easy to climb in and out of an overbath shower!

Good

Liked: Good locationNice to have tea/coffee facilitiesFree car parking.
Disliked: For the price of the room I would have expected breakfast to be included. Nice enough room with lovely view. But the bathroom facilities were not great. Weak shower and bath took forever to run.

Beautiful place, very helpful staff...

Liked: Beautiful building and outlook!
Disliked: Bathtub very deep- difficult for elderly mother.

Superb