Peppers Gallery Hotel

Excellent location, quiet, and good...

Liked: I didn't eat breakfast at the hotel
Disliked: Offering a cheaper continental breakfast instead of the full price breakfast

Exceptional

Good

Not great value, awkward parking...

Disliked: Very poor value for money. Minimal inclusions for the price, I’m surprised there was even milk in the fridge given how little they want to offer. Parking was expensive and there’s no other options besides paid ticketed parking on the street. Underground parking nearby meant walking through the rain. The was hair in the bath tub, but the bath was the main reason I paid extra for that room.

Good

It was ok.

Liked: All staff we encountered were excellent and very helpful. Bicyclettes restaurant was very good for dinner and fine for breakfast. The mulled wine at reception when coming in from the cold was wonderful. Room was spacious, so was bed, and air conditioning comfortable.
Disliked: The room we were first allocated was on a split level and only accessible up a small flight of stairs at the end of the corridor, which made access very difficult for my wife with limited mobility. The staff at reception was most helpful and re-allocated a room in the corridor before the stairs. Housekeeping the next day missed our room but a request to reception for fresh towels was met immediately. Finally, it was unfortunate that the large, comfortable lounge chair under the window did not face the TV set.

Superb

Exceptional

Poor to Average

Liked: Bar and restaurant
Disliked: Rooms were very old and unclean. Had to request a new room as first room given had toe nail cuttings everywhere. New room - Bedding was stained. Bed head old and flaking. Decor dated. Bar fridge had no mini bar or water.